Eastern and Southern African Trade and Development Bank Streamlines Key Business Processes With Newgen

Eastern and Southern African Trade and Development Bank Streamlines Key Business Processes With Newgen

 Newgen Software, a global provider of low code digital automation platform, announced that Eastern and Southern African Trade and Development Bank (TDB), is going live with its electronic document and records management system (EDRMS) product suite for automating and streamlining their key business processes and achieving the goal of a digital, paperless organization.

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Using Newgen’s solution, TDB will digitize paper-based processes across all its departments in the bank. This will enable the bank to drive enterprise-wide digital transformation and improve efficiency.

“We were looking for a technology solution that would help us digitize and automate our processes and deliver a contemporary customer experience. We onboarded Newgen as a partner after an intensive evaluation process and selected their industry-leading EDRMS solution,” said Joseph Kynunda, Senior Records Management Officer, Eastern and Southern African Trade and Development Bank.

“With Newgen solutions, we would be able to unify operational silos and manage our enterprise content more efficiently, thereby reducing turnaround time, improving visibility, reducing reliance on physical documents, and enabling a seamless customer journey. Both internal and external customers will be enabled with real-time information to facilitate smarter decision-making. We are looking forward to going live with the EDRMS system and working with Newgen on future projects,” he further added.

“Newgen aims to help TDB transform their business processes and deliver faster and more efficient services. With our cutting-edge products and technologies, we have always aspired to help customers stay ahead of the curve. We are glad that TDB chose us as their digital transformation partner. We hope to drive mutual business growth and make this partnership a success,” said Diwakar Nigam, MD, and CEO, Newgen Software Technologies Limited.

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