Rappi Streamlines Customer and Courier Onboarding with Jumio to Conquer Latin America

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Jumio, the leading provider of AI-powered end-to-end identity verification and ongoing authentication solutions, has partnered with Rappi to help the Latam delivery startup verify the identities of its new customers and delivery couriers. Founded in 2015, this high-flying Latin American unicorn serves millions of customers in Colombia, Argentina, Brazil, Chile, Costa Rica, Ecuador, Mexico, Peru and Uruguay.

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“By using many of Jumio’s AI-driven solutions, Rappi is able to provide a seamless digital onboarding experience while meeting compliance mandates and protecting its business lines from fraud and bad actors.”

Through the Rappi platform, customers can order same-day delivery of products from a broad range of categories, from restaurants to supermarkets. The application also has a RappiPay virtual wallet and debit card, enabling customers to transfer money, make purchases and withdraw cash from millions of ATMs.

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Rappi wanted to create an automated digital onboarding experience for its RappiPay and Tenderos delivery business lines that would help the company scale its business geographically and align with compliance mandates including KYC requirements.

Jumio offers the most mature identity verification solution for the Latam market, accepting and reliably verifying more than 3,500 ID subtypes from around the world.

Rappi uses Jumio Identity Verification for RappiPay in Mexico and Peru, along with Jumio Document Verification and Jumio Screening to keep up with Mexico’s ever-evolving regulations. Since partnering with Jumio, more than 750,000 users have successfully opened new RappiPay accounts.

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