Santander Bank Adopts Digital Mortgage And Home Equity Solution From Roostify
Santander Bank announced that it is partnering with Roostify on its digital home lending platform to provide a more convenient way for customers to apply for the Bank’s home lending services. The faster and easier-to-use digital solution enables Santander to process and close loans more efficiently with fewer manual touches, and is yet another step in the Bank’s journey toward simplification, digitization, and transforming its value proposition for customers.
The platform offers a streamlined loan application and fulfillment process for home buyers and owners during a purchase or refinance. Customers are able to submit a loan request online, share documents digitally and securely and receive real-time status updates, including outstanding action items, from application through to closing. Roostify’s software integrates within Santander’s loan origination system allowing the Bank’s lending team to more easily transfer information and communicate more effectively with customers, driving quality and efficiency in the loan origination process.
“This new lending platform, which we’ve branded EZApply, is just that – easy to use,” said Pierre Habis, Head of Consumer and Business Banking at Santander Bank. “We want to simplify banking, and digitizing our mortgage and home equity process streamlines the whole lending flow and helps us customize how we engage with our customers based on their specific needs. We have received positive feedback from customers who have told us how much they appreciate the ease of uploading the required documentation through EZApply, as well as the reminders and email notifications that keep them informed on the progress of their loan throughout the entire process.”