Search Results for: Contact Center

interface.ai Unveils Sphere: AI-Powered Chat Assistant Enhancing Banking Experience for Banks & Credit Unions
Banking News

interface.ai Unveils Sphere: AI-Powered Chat Assistant Enhancing Banking Experience for Banks & Credit Unions

PR Newswire
by PR Newswire0
Spearheading the era of Interactive Intelligence for Banking, interface.ai’s new product suite, Sphere, uniquely converges the System of Engagement and System of Intelligence interface.ai, a frontrunner in providing AI-powered solutions for the financial industry, announced the launch of Sphere – an innovative generative AI-powered multimodal assistant mirroring capabilities of ChatGPT.......
BUSINESSNEXT Unveils Revolutionary AI-Driven CX Platform for Retail and Corporate Banking
Banking News

BUSINESSNEXT Unveils Revolutionary AI-Driven CX Platform for Retail and Corporate Banking

GlobeNewswire
by GlobeNewswire0
BUSINESSNEXT, a universe of composable enterprise solutions to banks and financial services, is proud to announce the launch of its transformative, AI-driven Customer Experience Platform for Retail and Corporate Banks in Southeast Asia. Designed to modernize the way, financial institutions engage with their customers. BUSINESSNEXT is a universe of composable,......
Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation
Banking News

Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation

GlobeNewswire
by GlobeNewswire0
A new report from Smart Communications and Salesforce of 430 global executives highlights the importance of digital investment and hyper-personalized customer experience in rebuilding trust and succeeding in the future Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, in partnership with Salesforce,......
Artificial Intelligence Featured Finance Fintech Primers Machine Learning Technology

5 Amazing Examples Of AI And ML In The Financial Sector

Pooja Choudhary
by Pooja Choudhary0
“What used to take months or years has been reduced to days or weeks,” – Frank Fallon, VP, financial services at AWS Introduction The financial services industry has traditionally been a data production powerhouse, from stock trades to credit card purchases. Many banks and other financial institutions today use AI......
Rabobank Transforms into a Digital Banking Leader by Partnering with Genesys
Banking News

Rabobank Transforms into a Digital Banking Leader by Partnering with Genesys

PR Newswire
by PR Newswire0
Dutch financial services company increases customers’ satisfaction and scale using the digital and AI innovation of the Genesys Cloud CX platform Genesys, a global cloud leader in experience orchestration, announced Rabobank, a leading customer focused cooperative bank in the Netherlands, has successfully transformed into a digital banking force using the Genesys......
Citizens Announces $2 Million in Financial Empowerment Contributions to Nonprofits Across Footprint
News Risk Management

Citizens Announces $2 Million in Financial Empowerment Contributions to Nonprofits Across Footprint

Business Wire
by Business Wire0
150 Nonprofits Receive Support through Citizens Helping Citizens Manage Money Program Citizens announced that 150 nonprofit organizations across the communities it serves will receive support through the bank’s Citizens Helping Citizens Manage Money program. Select nonprofits will receive a total of $2 million to support work in this critical area. The......
Sycurio.Voice Now Available as Genesys Premium AppFoundry Application
News Security

Sycurio.Voice Now Available as Genesys Premium AppFoundry Application

Business Wire
by Business Wire0
Sycurio’s secure payment capabilities combine with Genesys Cloud CX enabling customers to improve their experiences and take secure, PCI DSS compliant payments anywhere Sycurio the leading provider of data security and compliance solutions for call and contact centers, announced Sycurio.Voice, a Payment Card Industry Data Security Standard (PCI DSS) compliant payment solution for voice......
10 Leading Cloud Based Client Service Solutions For 2023
Cloud Featured Fintech Primers

10 Leading Cloud Based Client Service Solutions For 2023

Pooja Choudhary
by Pooja Choudhary0
A cloud contact center is a correspondence center that uses call center technology hosted in the cloud. It handles a wide range of inbound and outbound client calls and interchanges, including voice, email, SMS, online entertainment, and the web. How Does A Cloud-Based Contact Centre Operate? A cloud contact center......
Conduent Presents Solutions to Drive Banking Efficiencies and Improve Customer Experience at MBA Expo
Banking News

Conduent Presents Solutions to Drive Banking Efficiencies and Improve Customer Experience at MBA Expo

Fintech News Desk
by Fintech News Desk0
With 20 years of expertise in the financial industry, Conduent’s customer contact services and mortgage processing solutions bring the human touch and technology together Conduent Incorporated, a global technology-led business process solutions company, will be onsite at the Mortgage Banking Association (MBA) Servicing Solutions Conference & Expo 2023 from February 21 to......
Regions Bank and Regions Foundation Announce Tornado Recovery Plan
Banking News

Regions Bank and Regions Foundation Announce Tornado Recovery Plan

Fintech News Desk
by Fintech News Desk0
Foundation grants to support community recovery in Alabama; bank services and volunteerism organized to help people impacted by recent storms Regions Bank and the Regions Foundation on Thursday announced a comprehensive tornado relief plan aimed at supporting communities that were impacted by a series of tornadoes on Jan. 12. .@RegionsBank and......
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