Search Results for: Contact Center

Squaretalk and FXBO Join Forces to Transform Broker-Client Interactions
Fintech News

Squaretalk and FXBO Join Forces to Transform Broker-Client Interactions

EIN Presswire
by EIN Presswire0
Squaretalk, a leading global CCaaS software provider, is happy to announce a tactical partnership with FX Back Office, a scalable and fully customizable forex CRM (Customer Relationship Management) system. The collaboration is set to enhance brokers’ service quality, improve operational efficiency, and help them build stronger, more personalized relationships with their......
Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite
Artificial Intelligence Finance Fintech News

Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite

EIN Presswire
by EIN Presswire0
AI Agents, AI Assistants, and AI Intelligence transform member communication and service and bring in new operational efficiencies with Generative AI Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced the general availability of the industry’s most advanced Safe-AI suite built exclusively for credit unions and......
Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions
Finance Fintech News

Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

PR Newswire
by PR Newswire0
Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions Glia, the leader in customer interaction technology, today launched the Glia Interactions Index, a new way for financial services organizations to benchmark against similar institutions to quantify the......
SequenceShift to Partner with PCI Security Standards Council to Help Secure Payment Data Worldwide
Finance Fintech News

SequenceShift to Partner with PCI Security Standards Council to Help Secure Payment Data Worldwide

PR Newswire
by PR Newswire0
— As Council’s Newest Associate Participating Organization, SequenceShift to Contribute to The Development of PCI Security Standards— SequenceShift, a global leader in Payment Card Industry (PCI) Compliance solutions for Amazon Connect Contact Centers, announced today that it has joined the PCI Security Standards Council (PCI SSC) as a new Associate Participating Organization. SequenceShift will work......
Majesco Bolsters ClaimVantage Product Business with Two Distinguished Leadership Appointments
Finance Fintech News

Majesco Bolsters ClaimVantage Product Business with Two Distinguished Leadership Appointments

Business Wire
by Business Wire0
Majesco, a global leader of cloud insurance platform software for insurance business transformation, today announced the appointment of two highly experienced and respected leaders to support its growing ClaimVantage product business. The addition of Adam Morell and Darren Keener will further enhance Majesco’s ability to develop and deliver superior solutions......
Sycurio Appoints Greg Armor as Chief Revenue Officer to Drive Global Expansion and Capitalize on Digital Transformation
Digital Payments News

Sycurio Appoints Greg Armor as Chief Revenue Officer to Drive Global Expansion and Capitalize on Digital Transformation

Business Wire
by Business Wire0
Sycurio, the leading provider of seamless and secure multi-channel payment experiences for contact centers, announced the appointment of Greg Armor as its new Chief Revenue Officer (CRO). With a proven track record of driving revenue growth and expanding global market share, Armor will lead all revenue-generating strategies and initiatives, propelling......
Eltropy Announces Key Enhancements to Unified Conversations Platform
Fintech News

Eltropy Announces Key Enhancements to Unified Conversations Platform

EIN Presswire
by EIN Presswire0
Voice+ integration, Lobby Management, and Skill-based routing 2.0 enhance Eltropy’s platform, improving member interactions for credit unions & community banks Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced significant enhancements to its Unified Conversations Platform. These improvements include Voice+, a modern voice and contact center solution,......
Omdia Reveals Virtual Assistants as Leading AI Use Case Driving Software Revenue in Financial Services
Artificial Intelligence Fintech News

Omdia Reveals Virtual Assistants as Leading AI Use Case Driving Software Revenue in Financial Services

PR Newswire
by PR Newswire0
The proliferation of artificial intelligence (AI) has afforded banks a multitude of benefits through its automation capabilities, such as efficiency gains, cost savings, and a boost for product innovation and development. According to new research from Omdia, the foremost AI use case in terms of software revenue is virtual assistants, which are projected to generate......
Glia Launches First Responsible AI Platform Purpose Built for Financial Institutions
Fintech News

Glia Launches First Responsible AI Platform Purpose Built for Financial Institutions

PR Newswire
by PR Newswire0
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity and provides new insights for managers Glia, the leader in customer interaction technology, launched Glia Cortex, the first responsible AI platform built specifically for the financial services industry. With Glia Cortex, financial institutions can leverage AI that is safe,......
Eltropy Launches Voice+, Unifying Voice and Digital for Community Financial Institutions
Banking Finance News

Eltropy Launches Voice+, Unifying Voice and Digital for Community Financial Institutions

EIN Presswire
by EIN Presswire0
Combines traditional Voice capabilities with Text, Video, Chat, AI, and more for a modern, efficient contact center Eltropy, a pioneering conversations platform for credit unions and community banks, launched Voice+, integrating traditional voice capabilities with digital channels like text messaging, video, and chat into a unified contact center solution. Voice+......
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