Search Results for: digital interactions

Why Wooing Gen Z Helps Banks and Fintechs Win
Banking Commerce Guest Posts Insights

Why Wooing Gen Z Helps Banks and Fintechs Win

Sagar Rajgopal
by Sagar Rajgopal0
CX trends in banking have changed considerably over the last few years, accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to......
Aprimo Partners with PathFactory to Provide Comprehensive Marketing Solution
Digital Asset Management News

Aprimo Partners with PathFactory to Provide Comprehensive Marketing Solution

Business Wire
by Business Wire0
New partnership set to provide seamless end-to-end experience engine to enhance brand experience and boost revenue Aprimo, an industry-leading provider of digital asset management and content operations solutions,  announced a new partnership with PathFactory, a leading B2B Content Intelligence platform, to provide a comprehensive solution for managing and optimizing the......
Reseda Group Invests $8 Millon in Cutting-Edge Fintech Companies
Fintech News

Reseda Group Invests $8 Millon in Cutting-Edge Fintech Companies

PR Newswire
by PR Newswire0
Reseda Group, a wholly owned credit union service organization of MSU Federal Credit Union (MSUFCU), announced $8 million in investments to support and grow several emerging fintech companies. The investments are spread across the four companies — Nymbus, Flow Networks, Prizeout, and Larky — and are part of Reseda Group’s efforts to bring innovative technology and solutions to......
It’s All About The Customer Journey- Know How To Make Them Better.
Business Featured Fintech Primers

It’s All About The Customer Journey- Know How To Make Them Better.

Pooja Choudhary
by Pooja Choudhary0
The customer journey is crucial The customer journey includes every point at which a customer interacts with a business, including their initial online search, their first visit to the company website, their browsing of products, services, or content, along with their experience for choosing products and adding them to a......
Galileo Enables AI-Driven Conversational Banking Engine with Cyberbank Konecta-as-a-Service
Banking News

Galileo Enables AI-Driven Conversational Banking Engine with Cyberbank Konecta-as-a-Service

Business Wire
by Business Wire0
Financial institutions, fintechs, and non-financial brands alike can leverage custom-made AI engine to increase customer engagement and loyalty with reduced operational costs Galileo Financial Technologies, LLC, a leading financial technology company owned and operated independently by SoFi Technologies, Inc., is now offering Cyberbank Konecta, a conversational AI engine, in multiple......
Stay Secure and Social with TEZRO: The Ultimate Crypto App
Cryptocurrency News

Stay Secure and Social with TEZRO: The Ultimate Crypto App

GlobeNewswire
by GlobeNewswire0
Tezro, a game changer in the crypto space, is designed to provide crypto holders the willingness to securely and privately communicate with friends and business associates, as well as a store for your digital currencies and a convenient payment method. Tezro makes it simple due to integrating numerous chat apps,......
B2B Fintech News Technology

Chase Chooses CXM As Mastercard Payment Processor, Expands To NA

Fintech Staff Writer
by Fintech Staff Writer0
Aevi is expanding into North America, and OvationCXM, a global leader in customer experience management (CXM), has been chosen as its CXM supplier to improve the customer experience for digital payments. The strategic alliance offers wholesale ISOs, ISVs, agent banks, and others the most personalised payment merchant experience. Through its......
Engageware Launches Industry’s First Peer Analytics Feature
Analytics News

Engageware Launches Industry’s First Peer Analytics Feature

Business Wire
by Business Wire0
First-to-market benchmarking capabilities give financial institutions data-driven insights to drive growth by maximizing appointments Engageware, the industry-leading provider of customer engagement solutions, launched Peer Analytics, the industry’s first appointment-scheduling analytics feature engineered to provide Engageware’s bank and credit union customers benchmarking abilities against similar-sized financial institutions. @Engageware launches industry’s first......
In 2023, Step Into the Future of Customer Engagement
Banking Big Data Guest Posts

In 2023, Step Into the Future of Customer Engagement

Sanat Rao
by Sanat Rao0
Many customers will stick to the changes in banking behavior induced by the pandemic, while some may revert to earlier preferences, such as in-person banking. But what is certain is that banks will need to deepen customer engagement to deliver greater value to customers, and also to ward off next-gen......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
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