AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
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US Fintech Startup, Flaist, Becomes One of 11 Startups Selected For Prestigious Accelerator Program

The fintech startup, Flaist, has been identified as one of the top fintech startups in the world with its selection into the global fintech accelerator program – Startupbootcamp Dubai.

The international program provides startups with the unique opportunity to collaborate with global industry leaders, expand their networks, fundraise and scale their businesses. The program is partnered with Visa, Dubai International Financial Centre (DIFC) and Mashreq Bank, which is the oldest privately owned bank in the United Arab Emirates.

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The bootcamp was designed to connect early-stage tech founders with partners and investors. This year’s list of startups includes companies from the USA, Singapore, UAE, UK, Hong Kong, Malaysia, and Jordan.

The founder and CEO of Flaist, Krish Gopalan, says Startupbootcamp Dubai gives his company Flaist a competitive advantage for scaling and fundraising.

“This program gives us the opportunity to learn from global industry experts in a highly collaborative setting and grow our network,” said Gopalan. “Our AI technology is getting more exposure in the Middle East, while also introducing us to new partners and investors.”

Flaist has developed the first AI conversational tool that brings empathy and linguistics to customer service. The AI bot, called EVA, can detect anger, frustration, and other human emotions over the phone and online. Most customers can’t detect that the communication is with an AI agent.

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EVA can detect accents and dialects and respond with a voice that is familiar to the customer. This technology is extremely valuable in regions like the Middle East and Europe where understanding language and cultural differences between countries is integral to ensuring quality customer service connections.

Flaist’s technology is also democratizing the digital transformation process by bringing AI to smaller financial institutions, like credit unions and community banks.

Flaist also developed a new analytics tool that allows financial organizations to better understand the contexts of their customers’ intentions and sentiments. This is the first fintech platform that allows banks and financial groups to predict future customer behavior and adapt their responses to customers using analytics.

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