Recognitions for Product Innovation, Customer Service Excellence
Wolters Kluwer Compliance Solutions has been recognized with four wins by the prestigious 2020 American Business Awards, one of eight Stevie Awards programs that recognize business achievements and product innovation. Compliance Solutions succeeded in winning submissions against a highly competitive field, earning three “Stevie Awards” for product innovation and one for customer service excellence. Winners were determined by entry scores compiled by more than 230 professionals worldwide who adjudicated hundreds of submissions over a three-month judging process.
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“These American Business Awards reflect the great strides that we have made in product innovation as well as in our approach to providing an enhanced customer service experience”
Expere Language Translation won a Silver Award in the Best Artificial Intelligence/Machine Learning Solution category. This learning-based, AI translation system leverages legal and language translation domain expertise to provide a seamless, integrated, accurate and scalable translation capability to provide loan documents translated into Spanish for limited English proficiency customers, enhancing the customer experience.
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CASH Suite™, meanwhile, earned a Silver Award in the “Financial Services” category. CASH Suite is a comprehensive financial analysis and risk management software solution that promotes efficiency and effective decisions throughout the entire commercial lending lifecycle. The software is comprised of 10 integrated modules for business development, financial analysis, risk management and pricing, credit communication and approvals, covenant compliance tracking, portfolio management, stress testing, in depth reporting and workflow.
Online Loan Applications (OLA) earned a Bronze Award in the “Mobile On-Demand Application” category. OLA is designed for smaller lenders seeking to extend their online/digital reach and provide a better customer experience for online lending inquiries, thereby helping level the playing field against larger and internet-only lenders by offering a presence wherever and whenever a prospective borrower wants. With OLA, borrowers need not enter a branch to provide basic data to a lender, and community-based lenders can focus on cultivating local relationships and high-quality customer experiences rather than laborious data collection.
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