The Michigan-based credit union will enhance its online account opening process to provide a superior member onboarding journey and allow current members to open a new account in just one click
Financial Plus Credit Union, a $1.2B credit union with 11 branches across Michigan, announced a partnership with MANTL, a leading provider of account origination solutions, to improve its member experience and back-office automation. Financial Plus Credit Union will leverage MANTL for Credit Unions to enhance its online account opening process and deepen relationships with current members.
“We are thrilled to partner with Financial Plus Credit Union to ensure that the curated experience extends to its digital channels and its members have a seamless onboarding journey from their very first touchpoint.”
MANTL for Credit Unions was purpose-built with the member experience in mind and optimizes three key aspects of the member experience at the point of origination: speed, simplicity and security. Financial Plus Credit Union will now be able to automate over 90% of application decisions, including KYC, AML, BSA, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum. With MANTL for Credit Unions, new applicants can originate checking, savings, CD money market and minor accounts in under three minutes and existing Financial Plus Credit Union members can open a new share account in just one click.
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“Our members are our number one priority: elevating their experience and ensuring their success is a driving factor in every decision we make,” said Brad Bergmooser, president and CEO of Financial Plus Credit Union. “This partnership reflects a cultural shift at Financial Plus Credit Union to embrace innovative technology that transforms the digital experience, automates manual tasks, and improves back-office efficiencies. This allows our employees to refocus their efforts on growing member relationships, and that value extends to our member base.”
MANTL uses intelligent automation to provide dynamic eligibility verification. This means that Financial Plus Credit Union will collect and verify only the information needed to determine eligibility, removing friction from the onboarding process. Financial Plus Credit Union will also get access to best-in-class fraud mitigation because MANTL leverages sophisticated risk modeling based on 30+ data sources to quickly verify members while preventing fraud.
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“Our focus is on service and providing solutions that are seamless at every interaction. Meeting the members where they are, and delivering an outstanding experience that begins the moment they open their account, is at the heart of our decision to partner with MANTL,” said Jessica McNier, VP of Member Experience at Financial Plus Credit Union.
This partnership highlights Financial Plus Credit Union’s commitment to giving its members and the state of Michigan access to best-in-class technology and superior digital experiences. Enhancing and automating the digital experience will also elevate the branch experience, as Financial Plus Credit Union employees will have more time to meet face-to-face with members to grow existing relationships.
“Financial Plus Credit Union has built an excellent reputation as a member-first, relationship-based institution,” said Nathaniel Harley, co-founder and CEO of MANTL. “We are thrilled to partner with Financial Plus Credit Union to ensure that the curated experience extends to its digital channels and its members have a seamless onboarding journey from their very first touchpoint.”
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