Hospitality-specific self-serve kiosk integration expands with cash payment options enhancing the guest experience
Glory Global Solutions (Glory), a global leader in cash automation and recycling solutions, announced a partnership and platform integration with QikServe, Incorporated (QikServe), a leading digital ordering and payment solutions provider in the restaurant industry.
“Our goal is to expand checkout capacity and optimize the experience for guests providing both the choice to pay with cash, and the efficient, seamless experience expected at a kiosk. Cash transactions still account for around 30% of consumer transactions in the U.S., making it highly important for margins.”
Restaurant enterprises seeking to enhance operational efficiencies and reallocate precious labor into other activities can now employ an integrated kiosk ordering and cash payment processing solution enabling guests with complete self-service and multiple payment options upon checkout.
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“The freedom to order and pay independently is no longer a ‘nice-to-have’ but an expectation within the modern restaurant dining experience,” stated Rob Taylor, QikServe Managing Director of U.S. Operations and Executive Vice President. “Integrating our self-serve kiosk solution with Glory’s cash processing automation enables guests to conveniently engage and order with the broadest payment options available.”
The partnership between Glory and QikServe comes at a time when restaurant enterprises are constantly pressured with labor challenges, supply chain costs, growing margins and other operational issues while seeking innovative approaches to drive guest traffic and engagement. Moreover, a new survey released by the National Restaurant Association indicates a subdued operational outlook from restaurant enterprises and operators for 2023.
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Joseph Gnorski, Executive Vice President of Retail Markets with Glory commented: “Our goal is to expand checkout capacity and optimize the experience for guests providing both the choice to pay with cash, and the efficient, seamless experience expected at a kiosk. Cash transactions still account for around 30% of consumer transactions in the U.S., making it highly important for margins.”
“Integrated technology solutions are needed more than ever to address labor challenges, drive sales and optimize engagement. Thanks to a comprehensive set of integrations to POS, payment, loyalty and rewards, accessibility tools and now cash acceptance, our kiosk ordering solution provides restaurant guests a superior experience. Through our kiosk solution, restaurants can now fully automate acceptance of orders regardless of the payment method as we look to support them in driving maximum adoption and increase sales,” said Daniel Rodgers, Founder and President of QikServe.
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