Alfresco Software, an open source, content services provider announced the availability of Alfresco Claims Management as a Service offering, which enables insurance companies to access content faster and modernize their claims processes. Companies can now create a fully digital claim file that improves the efficiency of front-line, claims employees by increasing the speed of claims handling and decision-making, as well as the ability to create tailored customer experiences.
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“At WPS, we wanted to cost effectively modernize our existing legacy claims content management system. Alfresco was able to bring both the migration experience, software and resources as well as an easy ”
Alan Pelz-Sharpe, Founder of Deep Analysis, added: “With modernization and cloud requirements driven by significantly more digitally borne content like video, as well as the remote worker requirements required by the COVID-19 pandemic, businesses need to focus on keeping their employees and related third parties efficient and secure regardless of where they access content. As clients consider a move away from legacy, on-premises solutions, there is a need for a solution that can enable remote, secure and efficient claims management in the cloud.”
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Having been successfully deployed on-premises for multiple large home and auto, health, workers compensation and other claims processes, the claims solution is now available as a cloud-based, fully managed and hosted service that leverages the core content services of Alfresco’s Digital Business Platform. Clients can leverage the claims management solution ‘as-a-service’ immediately with minimal configuration and effort for faster ‘time to value’ operations – without the cost and complexity of deploying, managing, and updating the platform themselves.
Darla Hale, Vice President, IT Applications at WPS Health Solutions said: “At WPS, we wanted to cost effectively modernize our existing legacy claims content management system. Alfresco was able to bring both the migration experience, software and resources as well as an easy “out of the box” claims content interface to move our users and 4 Billion documents to a much more modern and efficient claim viewing experience.”
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