Capterra research reveals that banking and payment apps are the most popular, but consumers still seek pros for more complex tasks
Fintech apps have simplified financial management and their capabilities are expected to be amplified with AI. According to Capterra’s 2023 Fintech Survey of over 870 consumer fintech users, 60% of respondents now seek advice from personal finance tools before reaching out to financial professionals. Furthermore, 64% of fintech users feel that these tools have significantly reduced their reliance on financial advisors.
“While fintech won’t make advisors obsolete anytime soon, financial professionals need to adapt to changing consumer behavior and play up their strengths by augmenting their services.”
“Fintech has rapidly advanced within the last few years, changing how traditional financial services are offered and how consumers manage their finances,” says Max Lillard, senior finance analyst at Capterra. “While fintech won’t make advisors obsolete anytime soon, financial professionals need to adapt to changing consumer behavior and play up their strengths by augmenting their services.”
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Consumer fintech has resonated the most with younger generations and the middle class—both of which appreciate the convenience and accessibility of these digital tools. Millennials and Gen Z account for over half (55%) of fintech app adopters. They are empowered by user-friendly interfaces, data visualization tools, and real-time notifications.
The most popular solutions for fintech users include banking (82%), payments (63%), and personal finance management tools (57%). Overall, 73% of fintech users actively use between two to five tools, which include everything from do-it-yourself investing apps to AI-powered planning tools.
Despite the high adoption of these apps, some fintech users still prefer an accountant to handle tax planning and preparation (47%), estate planning (42%), auditing and assurance services (34%), and business consulting (28%).
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A whopping 89% of fintech users say they’ve encountered challenges while using apps. Security is the top concern, with 41% worried about the safety of their personal and financial information. Users also encounter hidden costs and technical issues.
While these solutions offer undeniable benefits, users see the numerous challenges, and acknowledge the need for professional assistance. This provides an opportunity for financial advisors to market their businesses as trustworthy service providers.
By recognizing these advantages, growing firms can streamline their own processes, enhance client experiences, and offer value-add services.
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