Janover Inc., a B2B fintech marketplace connecting commercial property borrowers and lenders with a human touch, announced the launch of new autonomous artificial intelligence (AI) email, which build on AI communication capabilities that were successfully implemented within the platform earlier this year.
The AI-based agent operates via chat, voice, text, and now email, providing users a seamless and customer-friendly interface to facilitate complex, high-empathy conversations regarding commercial and multi-family real estate finance, as well as Small Business Administration (SBA) lending. The AI interface answers most questions, provides customer resources, and connects with backend sales tools designed to increase closure rates. The platform also extends the Company’s capabilities for both lender and borrower onboarding.
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In addition to these latest features, the Company leverages both AI and machine learning algorithms to improve loan underwriting and analytics, as well as processes for enhanced property valuations, faster originations, more robust distribution, and superior matching outcomes. The platform currently processes more than two billion dollars ($2,000,000,000) in financing applications per month. As the Company scales the marketplace and portal, with thousands of new accounts being set up every month, it plans to leverage its AI and machine-learning technologies to analyze and predict market trends and valuations, as well as enhance underwriting standards and better match borrowers with lenders.
“We are excited to announce the latest AI additions to our proprietary fintech marketplace, which brings greater transparency, speed, and accessibility to the multi-family real estate, commercial real estate and SBA lending markets, strengthening our ability to connect borrowers with the best lenders for their needs,” commented Blake Janover, CEO of Janover. “Our overall AI platform is one of, if not the first autonomous commercial mortgage brokerage analyst engine that allows our agents to go even deeper into the transaction funnel. In the future, there may also be opportunities to license the platform to third-party providers, as it continues to advance.”
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“These latest AI tools we added are designed to streamline borrower qualification and document collection, thereby improving efficiency, increasing margins and providing an enhanced customer experience. Moreover, we are better equipped to qualify borrowers and connect them with the right expert team members, thereby maintaining our human-centric, yet tech-forward approach to finance.”
“With the initial launch of our chat, voice and text features earlier this year, we witnessed an immediate improvement in our loan closure rate. The new AI-based email capabilities provide us a complete feature set with the ability to manage both inbound and outbound communications through state-of-the-art technology to make loan products more accessible and efficient for all stakeholders. By enhancing the quality and velocity of customer interactions, and simultaneously driving internal productivity, we’re enhancing our market leadership position and transforming the commercial lending marketplace — redefining what it means to blend the human touch with digital efficiency. Ultimately, our goal is to disintermediate and digitize incumbent loan brokers, disrupt non-competitive lenders, and break down the closed ecosystems within the industry through economies of scale and by leveraging data to improve outcomes,” concluded Mr. Janover.
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