Janover “Janover” or the “Company”), an AI-enabled B2B fintech marketplace connecting commercial property borrowers and lenders with a human touch, announced unprecedented growth in its lender engagement metrics.
In July 2023, Janover launched its generative AI application designed to directly engage commercial property lenders nationwide and to provide them with support with onboarding, demo setup, and collecting unique credit terms and data from the commercial loan originators that work at those institutions. The AI application provides instantaneous and world-class customer service, 24/7/365. It does so via email, text, chat, and voice interaction, supporting complicated B2B transactions, while exhibiting empathy and creativity in sales and service. This innovative tool is another example of Janover’s commitment to utilizing cutting-edge technology, while maintaining its personalized, human-centric approach to its business.
Following the AI implementation, over the last quarter, the Company more than doubled the number of unique credit box updates, which is a key metric the Company uses to gauge first-party data provided by lenders on the loans they are originating and, in the sales pipeline, as well as terms and structure. The AI significantly aided in achieving a 133% increase in first-party data updates compared to the Company’s second quarter.
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“We believe this growth to be representative of how excited banks, credit unions, and other lenders are to build out their profile on our platform, validating the appeal of our marketplace for commercial real estate lenders and as a source for borrowers to get the best pricing and terms for their commercial loan requests,” said Blake Janover, CEO of Janover Inc.
In terms of marketplace activity during the quarter ended September 30, 2023, the Company saw a 24% sequential increase in originator sign-ups (on behalf of commercial lenders) on the Janover platform, compared to the previous quarter. Importantly, approximately 9% of all banks in the United States have now registered on the Company’s platform.
Blake Janover commented, “We aim to own the world’s largest first-party data set of U.S.-based commercial lenders and originators, along with their preferences. As we aggregate their wants, needs, and capabilities, we believe we can become the best place for commercial borrowers to go for financing, and therefore, the best place for commercial lenders to go to originate loans. We believe our marketplace growth will continue to accelerate as we generate network effects with the assistance of our ever-evolving generative AI technology; with each borrower joining the platform, making it more valuable for each lender, thereby making it more valuable for each borrower, and so-on. The fact that after such a short period of time, nearly 10% of all banks in the United States are represented on our platform is extremely exciting and validating, especially considering that not all banks are commercial lenders, meaning we have an even more significant piece of the overall market.”
“The integration of AI with our Lender Success team is already facilitating accelerated growth at an impressive pace,” said Bryan Rippe, the Company’s new Director of Lender Success. “The quality of customer service and user experience since launching this AI application has been exceptional, enabling our Lender Success team to magnify their impact. We’re extremely excited about the potential to scale this program, with an ambitious aim of having the most comprehensive set of commercial lenders in the United States represented on our platform.”
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