Samsung Electronics Co. and Microsoft Corp. announced a global collaboration focused on digitally transforming the real estate development and property management industries. This collaboration, combining smart appliances and digital cloud technologies, aims at helping to drive improved building operations and maintenance, along with creating better experiences for both service technicians and residents.
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This new strategic alliance, with pilots currently under development, brings together the power of Microsoft’s Azure IoT platform and productivity cloud services with Samsung’s smart devices and SmartThings platform, to help optimize building operations, equipment maintenance, energy management, asset performance, and new tenant experiences for commercial, hospitality and residential buildings as well as mixed-use developments.
The companies will leverage Samsung’s smart home appliances, HVAC systems and smart TVs integrated with SmartThings, together with Microsoft’s Azure Digital Twins technology and Microsoft Dynamics 365 Field Service, to improve building maintenance and management by aggregating and analyzing IoT data from building systems and connected appliances. For example, with this new capability building managers can not only create an integrated dashboard for handling building issues in real time but potentially before failure, saving time and resources.
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Microsoft’s Azure IoT platform is able to process data messaging from millions of building sensors and devices and then use machine learning and AI to help building managers and operators determine what issues should be addressed in what order, and then link to Dynamics 365 Field Service to determine who is the right person, with the right skills, in the right location to resolve the issue. This helps to reduce service calls while also improving the productivity of service technicians who can now troubleshoot multiple issues on a single visit and, if needed, get remote assistance through the Microsoft Teams application.
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