JULO, a leading Indonesian financial technology company, has successfully provided insurance coverage to over 200,000 customers in the form of existing gadget protection in just three months. JULO Protect Plus is a first-in-market collaborative insurance cover embedded within the core JULO virtual credit card solution. This benefit, launched under the JULO Cares platform, provides a unique gadget protection cover for customers’ smartphones to ensure that they never lose access to their JULO digital credit app.
Collaborating with Qoala as the Indonesian omnichannel insurtech company that provides insurance solutions through an integrated digital platform and Sompo Insurance – a global general insurer with a track record of more than 48 years in Indonesia, JULO Protect Plus has been conceived to empower Indonesians. It provides easy policy activation and protects customers’ existing smartphones against all forms of device damage, ranging from dropping their phone by accident to incidents of phone theft. Easy in-app activation in the JULO app makes the entire process convenient and hassle free for customers.
Chief Business Officer of JULO Group, Nimish Dwivedi, stated, “Along with our strategic partners, we launched JULO Protect Plus to ensure that our valued customers never lose access to their JULO app. It is gratifying to see so many customers already benefiting from this unique cover.”
Fintech Insights: Hyper-personalization in Banking: The Tech Journey to Serving a Segment of One
The success of JULO Cares is further validated by testimonials from some of JULO’s over two million valued users. Reza, a JULO user and a driver in Jakarta, commented – “Frankly, I didn’t have any high expectations from this insurance service. However, the claim submission has been surprisingly hassle-free one and the related team was responsive in answering all of my queries. I’m happy with the overall process!” Another user from Tangerang, Mochamad, also shared his experience, “With an end-to-end online claim process, JULO Cares was such a lifesaver when my phone was damaged. It really helped me financially as it significantly reduced the repair cost. I’ve been using JULO for 2 years and this feature surely enhances the experience of using the app.”
“For rolling out JULO Protect Plus, our engineering team worked with a fintech plus insurtech perspective along with Qoala and Sompo to develop a smooth and hassle free in-app policy issuance and a convenient claim process.” said Manoj Awasthi, Chief Technology Officer of JULO.
Being in the fintech industry for the last 7 years, JULO has consistently launched a range of product innovations to promote financial inclusion among Indonesians, through the JULO virtual credit card. This product bridges the low penetration of conventional credit card in the country by offering a credit limit that can be used for cash and non-cash transactions, including e-wallet top-up, e-commerce payment, and utilities bill payment. In the last one year, JULO also launched JULO Education, a financing service dedicated to supporting the advancement of education in Indonesia, covering more than 250,000 formal and non-formal educational institutions nationwide. Also, JULO Health, which offers a distinctive health care financing feature – covering all hospitals, clinics, dental care, pharmacies, to laboratories and diagnostic centers.
Read More About Fintech Interviews: How Blockchain-Powered Ecosystems Are Poised to Transform the Agricultural Sector
[To share your insights with us, please write to psen@itechseries.com ]
