BBVA has again been honored by Javelin Strategy & Research, with the independent research firm naming the bank’s online banking service as a leader in its 2020 Online Banking Scorecard.
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BBVA was named a “leader” in the scorecard’s Money Movement category for the first time, marking the second consecutive year the bank has been named a leader in a Javelin Online Banking scorecard category. The bank was previously honored as a leader in Financial Fitness in 2019 and 2017.
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“We are proud and honored to have our online banking recognized by Javelin yet again,” said BBVA USA Head of Client Solutions Jose Luis Elechiguerra. “As we have seen throughout the pandemic, our customers have time and again used all of our digital solutions to manage their finances. Ranking as a leader for online banking in Javelin’s report shows the breadth and depth of our digital capabilities, and their strength from end-to-end.”
For its scorecard, Javelin evaluates 25 top U.S. financial institutions across 201 features and ranks them from highest to lowest in six categories. Categories are weighted according to customer feedback on what is most important to their satisfaction with online banking.
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