Quavo, a leading technology partner and trusted advisor for financial institutions, has partnered with First City Credit Union to strengthen fraud and dispute resolution services for members affected by the LA fires. This collaboration reflects both organizations’ dedication to supporting individuals by providing seamless, protected, and accessible dispute services—regardless of their location.
By leveraging AI-driven automation and an intuitive self-service portal available through mobile and online banking channels, First City Credit Union members can quickly and easily report fraud and file disputes without needing to visit a branch or call support. These digital-first solutions ensure that members receive timely updates, maintain visibility into the claim, and experience swift, fair resolutions.
“Providing fast and accessible fraud resolution is critical, especially for members facing hardship,” said Oscar Toledo, VP of eCommerce & Payments at First City Credit Union. “Through this partnership with Quavo, we’re committed to delivering a more seamless and secure experience that helps our members safeguard their finances and feel more confident in their financial well-being.”
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Intuitive fraud reporting, transparency in the dispute process, and swift, fair resolutions are table stakes in earning and maintaining member trust. With Quavo as a technology partner, First City Credit Union is ensuring its members have access to efficient fraud and dispute management whenever and wherever they need it.
“AI-driven automation and digital self-service tools are transforming how financial institutions manage fraud and disputes,” said David Chmielewski, CPO and Co-Founder of Quavo. “We’re proud to support First City Credit Union in delivering a best-in-class resolution experience for their members when they need it most.”
Together, Quavo and First City Credit Union are setting a new standard for fraud and dispute resolution, ensuring that members receive the security, speed, and support they deserve.
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