New dashboards and automated reporting empower contact center leaders with actionable insights
PCI Pal® , the global provider of secure payment solutions, announced the release of PCI Pal Analytics, a major upgrade to its reporting and analytics capabilities. The new solution gives organizations the visibility they need to make faster, data-driven decisions across contact center operations.
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“With this capability, organizations can optimize outcomes, improve workflows, and deliver stronger customer experiences,” said Alessandro Dalla Volta, VP of Product at PCI Pal.
With PCI Pal Analytics, contact center leaders gain intuitive dashboards and automated reporting tools that transform payment and customer interaction data into actionable insights. Up-to-date visibility into payments, customer experience, and performance metrics—combined with scheduled reporting—keeps stakeholders informed, aligned, and ready to act with confidence.
“PCI Pal Analytics puts critical information directly into the hands of contact center leaders and their teams,” said Alessandro Dalla Volta, VP of Product at PCI Pal. “With this capability, organizations can optimize outcomes, improve workflows, and deliver stronger customer experiences.”
By combining refreshed dashboards with automated reporting, PCI Pal enables contact centers to:
- Streamline operations through consistent visibility into key performance indicators.
- Coach and empower teams with data-driven insights.
- Enhance customer experiences by quickly identifying trends and opportunities to optimize performance.
PCI Pal Analytics is available across the entire PCI Pal platform, working seamlessly with all products to provide a single source of truth for customers’ payment and interaction data. This ensures every organization has clear, consistent insights to drive efficiency, compliance, and customer satisfaction.
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