cleverQ Integrates MagTek’s Qwantum Multifactor Authentication into a Single Uninterrupted Customer Flow
MagTek, a global leader in secure payment technology and security solutions coupled with Magensa, a secure cloud services company, and cleverQ, a queue management and appointment scheduling service provider, are excited to launch secure identity verification using cleverQ technology and MagTek’s Qwantum™ Multifactor Authentication.
MagTek delivers secure PCI-compliant payment processing for card-present, e-commerce and other digital transactions. By utilizing the Qwantum framework and Qwantum Multifactor Authentication (QMFA), integrators replace vulnerable, outdated security models with real-time, user-initiated protection. This mobile-first approach eliminates the need for static passwords and PINs, effectively preventing fraud while modernizing how applications manage access. The use of Qwantum Tokens enables integrators to streamline identity credentialing and protect the most high-risk transactions through a cryptographically secure framework.
“What customers expect today is one seamless flow—from authentication to payment to service,” said Dirk Ostermann, CEO of cleverQ. “By integrating MagTek’s QMFA, we enable secure, compliant, end-to-end customer journeys without friction.”
cleverQ orchestrates digital check-in, authentication, and service routing across physical and digital touchpoints. By integrating identity verification before service begins, organizations reduce fraud, increase compliance, and optimize staff utilization—while delivering faster, more secure customer journeys. cleverQ can verify visitors before service starts to reduce fraud, deliver higher security, and bring stronger compliance. This allows users to use less staff, reduce workload, and have fewer errors, with higher throughput.
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“cleverQ is an ideal partner because they already operate where secure identity and payments matter most,” said John Arato, Chief Sales Officer of MagTek. “Together, we can demonstrate how authentication, access, and payment belong in one intelligent, automated flow.”
MagTek and cleverQ enable secure payments and customer flow in a single, uninterrupted experience. A customer chooses a service at the self-service kiosk, then the MagTek DynaFlex handles secure payment (EMV chip, NFC, swipe, mobile wallet) and cleverQ creates the ticket and routes the customer to the correct queue. This approach is ideal for healthcare, government, banking, and retail environments.
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