Embedded directly in policy and claims workflows, ProNavigator surfaces the right role-specific intelligence at the moment of decision, helping underwriters, claim adjusters, and customer service representatives work faster, smarter, and with confidence.
Guidewire announced the launch of Guidewire ProNavigator, an AI assistant embedded in its core applications, InsuranceSuite and InsuranceNow. Introduced in the company’s latest release, Palisades, ProNavigator delivers expert guidance, enables confident decision-making, and accelerates time to value for Property and Casualty (P&C) insurers, equipping underwriters, claims adjusters, billing specialists, and customer service representatives with role-specific AI insights that are governed, secure, and context-aware.
ProNavigator empowers insurers to:
- Scale expertise with dependable, accurate information that’s grounded in the insurer’s unique source material, including citations
- Maintain strict governance and security models by enforcing role-based access controls (RBACs) to ensure only authorized users can access specific documents or sources
- Trust the decisions made and maintain control with audit trails and a human-in-the-loop experience in the flow of work
- Reduce time-to-value and the long-term maintenance burden with a production-ready experience from day one, which stays current, release after release
“ProNavigator gives insurance professionals exactly the right information, right when they need it,” said Amy Mollin, Vice President, Product Management at Guidewire. “By embedding it directly into InsuranceSuite and InsuranceNow, we’re enabling frontline teams to quickly access accurate answers and confidently make better decisions. It’s AI that just works, helping insurers move smoothly from evaluating AI to successfully adopting it in everyday operations.”
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Palisades Empowers Insurers to Achieve Operational Excellence
Expanded functionality in Palisades gives developers the ability to safely leverage their preferred AI tools to create unique digital experiences. It also drives greater precision across critical financial processes, and gives pricing teams the agility to respond quickly to shifting market conditions.
New capabilities enable insurers to:
- Accelerate delivery of digital experiences that adhere to the Jutro design system and libraries with Jutro Developer Assistant*
- Improve accuracy from payment to refund reconciliation with enhanced funds tracking, including complete audit trails for finance and service teams
- Enjoy more seamless electronic claim exchanges with brokers, bureaus, and insurers with a redesigned claims adjuster experience tailored specifically for the operational needs of the London Market
- Improve workers’ compensation claim and renewal outcomes with a new experience template offering self-service access to financial data and predictive intel on litigation and claims outcomes
- Access consistent, real-time pricing and quoting across all channels with PricingCenter rating capabilities for personal and high-volume commercial lines now available inside PolicyCenter
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