Camunda to orchestrate sales and operational processes, improve efficiency, and enable compliant growth
Camunda, the enterprise platform for agentic orchestration, announced that PKO Leasing, one of the leading leasing companies in Central and Eastern Europe and part of PKO Bank Polski, the biggest financial group in Poland, has selected Camunda to orchestrate end-to-end financial processes across its multi-product offering.
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As PKO Leasing expanded its multi-product offering, the company faced a familiar challenge in the financial industry: each new tool automated a slice, but no one owned the end- to-end outcomes. Disconnected systems, manual handoffs, and siloed processes created operational friction, slowing time-to-market and impacting customer experience. To break through this automation ceiling, PKO Leasing selected Camunda to orchestrate processes across systems and people within its strategic initiative Project Falcon 2.0, a next-generation omnichannel, multi-product and multi-tenant sales platform.
Arkadiusz Jadczak, Director of the IT Projects Office and Application Development at PKO Leasing, says: “Camunda gives us the foundation to orchestrate our omnichannel core financial processes from end to end – with full visibility, control, and governance. We’ve standardized and automated the key processes that drive our business: product pricing calculations, KYC and KYB, creditworthiness assessments, credit decision, identity verification, remote contract signing, and all back office operations. The result: less manual work, improve operational efficiency, and deliver faster customer experiences, while maintaining full control over compliance and risk.”
PKO Leasing’s long-running financial processes, spanning product applications, credit assessment, KYC and KYB, contract management, and payment handling, historically relied on manual handoffs and disconnected systems. Camunda replaced that with end-to-end orchestration: manual steps run straight through, and humans stay in control where it matters most. The orchestration platform’s open, composable architecture integrates seamlessly with existing systems, eliminating vendor lock-in and enabling long-term flexibility. Built-in observability gives teams real-time visibility into end-to-end omnichannel processes to identify issues faster and continuously improve performance.
Stéphane Faivre-Duboz, Vice President Sales EMEA at Camunda, adds: “We’re proud to support PKO Leasing in transforming complex financial operations into scalable, orchestrated processes. Our platform enables organizations like PKO Leasing to orchestrate across systems, people and AI agents – with the governance and control that mission-critical financial processes demand. The results are faster decisions, lower operational costs, and a future-ready foundation to operationalize AI across core business processes.”
With Camunda orchestrating processes across people, systems, and AI agents, PKO Leasing is positioned to reduce costs, accelerate product launches, continuously improve efficiency, ensure compliance, and increase business agility at scale.
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