~ Credit union strengthens member experience with real-time core integration, enhanced self-service,
and expanded payment capabilities ~
Police Federal Credit Union (‘Police FCU’) has successfully launched the Mahalo Banking Thoughtful Banking® platform, completing its digital banking implementation in tandem with its core conversion to Corelation KeyStone. The credit union can now better align with evolving member expectations for real-time, convenient access to funds.
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Police FCU modernizes Digital Banking by launching Mahalo’s Thoughtful Banking® Platform
“Mahalo’s team was organized and transparent, and delivered on every commitment throughout the implementation,” said Tim Doyle, President and CEO of Police FCU. “The collaboration between Mahalo, our staff, and Corelation was exceptional. Their consistent communication, proactive planning, and unwavering support kept the project moving efficiently and on target. Conversions naturally come with a learning curve, but Mahalo made the process seamless for both our staff and our members.”
Members are responding positively to the platform’s modern interface, streamlined navigation, and enhanced money movement capabilities. Members can now move funds more efficiently between financial institutions with the new external account transfer capability, while integrated fraud protection provides an additional layer of security without sacrificing convenience.
“This was more than replacing a digital banking platform. It was an opportunity to truly position our credit union for the future,” Doyle added. “Mahalo’s platform gives us the flexibility to continue expanding our digital capabilities while offering our members the most enhanced digital services available.”
The Thoughtful Banking platform’s deep integration with the Corelation KeyStone core empowers Police FCU to deliver a modern and highly functional member experience. The real-time connectivity between its core system and digital banking channels enables the credit union to introduce new capabilities more efficiently, improve system responsiveness, reduce manual processes for employees, and provide a more unified self-serve experience for members.
“We’re excited to welcome Police FCU to the Mahalo family,” said Denny Howell, COO of Mahalo. “Together, we’ve built a digital banking experience that is intuitive, deeply integrated, and designed around the needs of their members. This partnership reflects a shared commitment to innovation, and we’re excited to continue helping Police FCU deliver exceptional experiences for years to come.”
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