EXL [NASDAQ: EXLS], a global data and AI company, announced it has been recognized as a Leader across multiple quadrants in the ISG Provider Lens® Insurance Services 2026 reports, including Life and Retirement (L&R), Property and Casualty (P&C) services. This marks the fourth consecutive year EXL is a Leader in ISG’s insurance services research.
The reports highlight EXL’s ability to combine deep insurance expertise with data, analytics and AI capabilities to help insurers modernize operations, improve customer experiences and drive business outcomes. In P&C insurance, ISG recognized EXL’s strengths in data-first agentic AI orchestration, predictive underwriting analytics and outcome-based digital operations that help carriers transform data into real-time risk insights and decision-making. In L&R insurance, ISG cited EXL’s intelligent operations, digital customer engagement capabilities and proprietary AI assets that support scalable, end-to-end policy administration and servicing.
“We are honored to be named a Leader in this ISG Provider Lens report for the fourth consecutive year, as it demonstrates our consistent commitment to helping our clients find new, innovative ways to achieve better decisioning, processes and business outcomes,” said Vivek Jetley, president and head of insurance, healthcare and life sciences at EXL. “As the insurance industry continues to evolve, we are eager for the opportunity to hypercharge our clients’ processes and keep them ahead of the curve.”
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“EXL treats P&C operations as a data problem as much as a process one,” said Ashish Jhajharia, lead analyst at ISG. “By embedding analytics and AI directly into claims and underwriting workflows, it turns everyday transactions into sharper decisions with loss insight, faster triage, earlier fraud signals. In P&C, EXL stands out for operations that don’t just run, they learn.”
ISG specifically highlighted EXL’s insurance-specific AI and data assets, including EXL Insurance LLM™ and EXLdata.ai™, as well as its ability to embed automation, analytics and AI into core insurance workflows. For L&R insurers, ISG also recognized EXL’s LifePRO™ platform and LifePRO Agentic Suite™ for enabling digital onboarding, straight-through processing and scalable policy administration.
ISG Provider Lens is a practitioner-led service provider comparison, powered by ISG’s advisory experience and data-driven research. ISG’s research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on neutral and independent research, such as quantitative data that includes provider surveys, product testing and customer interviews.
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