Insurer to employ Guidewire solutions to augment claims operational efficiency, enhance customer service, and position itself for the future
Sasria, the South African short-term special risk insurer to individuals, business and government institutions, and Guidewire Software, the platform general insurers trust to engage, innovate, and grow efficiently, announced that Sasria has selected Guidewire for claims management and to deliver an enhanced digital experience to its agents and customers. PwC, one of the leading global professional services networks, and a Guidewire PartnerConnect™ Consulting Premier member, has been chosen to assist in the implementation.
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Guidewire is pleased to announce that today announced that Sasria has selected Guidewire for claims management and to deliver an enhanced digital experience to its agents and customers.
Sasria is replacing its legacy system in favour of an advanced, automated IT system that can underpin its strategic business objectives and help it respond to increased and changing customer demand. They have a two-phase deployment timeline, with initial system delivery for new claims in late 2020, as well as migration of open claims, followed with added digital capabilities in mid-2021.
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“Sasria has a broad mandate to provide solutions to those who cannot access insurance, and this can’t be achieved by an organization adverse to technological advancements,” said Sam Nkosi, Chief Information Officer, Sasria. “Two of our strategic goals are digitalisation and customer-centricity. Guidewire is the driving force in shaping the adoption of digitalisation in the P&C insurance sector, and this is key to our selection, as well as the close alignment of our corporate cultures. We look forward to our IT team delivering a platform that will ensure the sustainability, flexibility and agility of our business, and position us to anticipate and respond better to changing customer need.”
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