Access Softek, a digital banking platform provider, announced that Dubuque, Iowa-based DuTrac Community Credit Union ($840M in assets) will offer a wide array of the company’s digital banking solutions to its members.
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.@DuTrac_CU selects array of @AccessSoftek digital #banking solutions to provide members comprehensive #mobile and online services
Through this partnership, DuTrac will offer omnichannel digital banking and account opening, SMS banking, biometric authentication and video chat features to its members. Access Softek created each of these solutions to help credit unions provide an array of intuitive digital banking services that work together across channels to better engage members.
“As more of our members are opting for digital, we had a need to make our digital experience more unified and consistent. Our solutions need to be connected and communicating in order to create the best experience for members,” said Andrew Hawkinson, president and CEO of DuTrac. “When searching for the right set of tools, Access Softek stood out not only because of their innovative digital banking platform, but also how those products work together.”
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Working with Access Softek, DuTrac will provide members with an array of solutions that help them connect with the services they need, all through digital channels. The mobile and online banking solutions provide a seamless omnichannel interaction for members, and DuTrac will enhance digital banking security through Access Softek’s biometric identity authentication solution.
Access Softek’s video chat will allow a full-service experience for credit union members allowing them to engage face-to face with the credit union representatives and even share their screens to help address questions or complete needed documentation – all while maintaining health and safety during the COVID-19 pandemic. Additionally, Access Softek’s online account opening product will allow members to quickly and easily open an account without visiting a DuTrac branch.
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