American Family customers can make insurance payments at more than 30,000 locations
Fiserv, a leading global provider of financial services technology solutions, announced today that American Family Insurance, a Fortune 300 multi-line insurance company, is accepting payments via the more than 30,000 CheckFreePay locations nationwide, allowing its customers to make in-person cash payments conveniently and securely.
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“Delivering unparalleled service and exceptional protection to our customers means offering them ways to pay that best suits their needs”
American Family Insurance is focused on a seamless customer experience that includes payment method options for auto, homeowners, renters, commercial and life insurance. With CheckFreePay from Fiserv, American Family customers who prefer to make their insurance payments via cash can do so in the same places they shop, including major retailers, grocery stores and convenience stores. This is a particularly welcomed development during the COVID-19 pandemic.
“Delivering unparalleled service and exceptional protection to our customers means offering them ways to pay that best suits their needs,” said May Vang, head of treasury, American Family Insurance. “CheckFreePay allows us to offer payment locations that are open seven days a week with extended hours, so that our customers can make payments in the manner they choose, at their convenience.”
Cash remains a go-to payment method for many consumers, who consider it to be a fast and secure way of making payments. To discover more research about the cash-preferred customer or learn more about CheckFreePay from Fiserv, visit checkfreepay.com.
“Not all customers have the means or the desire to make payments electronically, and supporting a preference-driven payments landscape means cost-effectively serving customers where they choose to interact,” said Pam Parker, president, Bill Payment Solutions, Fiserv. “Consumers expect their insurers to have them covered, so designing payment experiences that reflect the preferences of policyholders can resonate deeply and strengthen the customer bond.”
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