Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, announced that Dubuque, Iowa-based Premier Bank ($390 million in assets) has selected its NuPoint core platform in order to offer more strategic and reliable banking solutions that can evolve in lockstep with its customers.
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Premier Bank began evaluating new core providers almost two years ago, but a recent COVID-19-related reliability issue on the digital side served as the impetus for the bank to make the switch to CSI.
“When the first round of COVID-19 relief came out, everyone tried to check their balances at once,” said Andrew Mozena, president and CEO of Premier Bank. “We were down for a solid week, with zero access for our customers. Communication and the ability to respond was extremely poor, and that was the straw that broke the camel’s back.”
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Premier Bank was using an in-house core processing system that required the institution to have not only a considerable amount of extra hardware on site, but also the expertise to manage it themselves. Mozena said CSI’s private cloud environment will simplify the bank’s back room operations and alleviate its responsibility to configure important systems, like disaster recovery, on its own.
In addition to service and technology upgrades, Mozena said Premier Bank chose CSI due to the company’s philosophies on service and pricing.
Premier Bank will also take advantage of CSI’s suite of digital banking solutions, which is fully integrated into the core platform. For the first time, Premier Bank will not depend on a third party to administer its debit card program, which means customers will have multiple convenient card options available to them through CSI’s mobile banking app.
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