Joint Technology Offering Creates Holistic Payment, Commerce, and Citizen Engagement Solution, Improving Interactions between Municipalities and Citizens for Bill Payment
Paya Holdings Inc., announced today that First Billing Services, a Paya company, and AGENT511 have entered a partnership agreement to provide customers with access to a combined product suite of First Billing’s electronic bill presentment and payment management solutions and AGENT511’s customer engagement platform. First Billing and AGENT511’s partnership targets the holistic electronic payment, invoicing, communication, and data needs of municipal and public sector clients, as well as their citizens.
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The partnership provides AGENT511 customers access to First Billings’ electronic billing and payment solutions, allowing citizens to view and pay bills seamlessly through multiple online or in-person payment channels. First Billing customers will be able to expand and streamline interactions with their citizens by leveraging AGENT511’s proprietary platform that provides interactive communications tools and visualization of utility consumption.
Ben Weiner, Chief Strategy Officer at Paya, states, “AGENT511 is a strategic partner for our continued growth in the government & municipal vertical. Our goal at First Billing is to continue providing differentiated and easy to use payment solutions to government and municipal entities and their citizens, with an emphasis on reducing complexity and improving the overall quality of interactions between these constituents.”
Jay Malin, AGENT511’s Managing Director, commented, “We are thrilled by the opportunity to partner with Paya’s First Billing team to deliver a premium, seamless customer engagement solution that combines best-in-class technologies and superb client services. We believe that integrating First Billing’s payment solutions with two-way notifications will facilitate frictionless revenue generation for our customers.”
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