Encova, driven by its strong customer focus, announces it is working with Hi Marley
Encova Insurance has selected Hi Marley as its platform for text communication with customers. Having access to unique Hi Marley capabilities, including AutoTranslate and Side Chat, Encova is securing the best tools for a frictionless and delightful relationship with its customers.
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Headquartered in Columbus, Ohio, Encova Insurance provides commercial insurance, including workers’ compensation, as well as auto, home and life insurance. The insurance carrier has recently rebranded with a new promise toward innovation — paving the path in the insurance space by leveraging key technologies. Since piloting with Hi Marley, Encova has seen its average cycle time decrease by 46%.
“We have always been a customer-centric organization and are constantly looking for new ways to be ahead of the curve,” said Encova Senior Vice President and Chief Claims Officer Teresa King. “In working with Hi Marley, we’ve seen how a communications platform can change a customer’s experience in a moment of need. And it also changes the experience for our claims team. These are professionals dedicated to helping our customers – and giving them better tools matters.”
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Mike Greene, CEO at Hi Marley, followed, “Encova is continuously looking for ways to improve the experience for their customers in today’s fast-paced world. We’re excited to support them on that journey. From Day 1, it was great to see streamlined communication and claim cycle time – ultimately getting their policyholders back on their feet that much faster.  It’s a testament to their team.”
Recent customer reviews on claims handled using Hi Marley have given Encova an average 4.8 / 5-star satisfaction rating.
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