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NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia Analytics. With all calls automatically tracked and evaluated by the interaction analytics solution, the bank’s contact center succeeded in reducing average handle times, increasing compliance with service level expectations, and improving customer satisfaction.
Velocity Global integrates Contractor Payments to Its Global Work Platform
Velocity Global, the leading provider of global talent solutions, announced the integration of its Contractor Payments solution into its Global Work Platform as the latest solution for businesses and talent to work with anyone, anywhere, anyhow.
TransUnion Enhances Consumer Insights with Agreement to Acquire Verisk Financial Services
TransUnion has signed a definitive agreement to acquire Verisk Financial Services, the financial services business unit of Verisk. Verisk Financial is relied upon by leading financial institutions, payments providers and retailers worldwide for competitive studies, predictive analytics, models and advisory services to provide a clear perspective on where their business stands today — and how to best position them for success in the future.
Citcon Expands Customer Payment Options for Restaurant Self-Serve Kiosks With ABCPOS Integration
Citcon, the leading mobile wallet payment provider enabling global commerce at scale, announced a new payment technology integration with Abacus Business Computer (ABCPOS), an integrated merchant services company serving the restaurant and retail industries.
U.S. Bank Partners With Microsoft to Accelerate the Future of Banking With Cloud Computing
U.S. Bank announced a substantial investment in modernizing its technology foundation through the selection of Microsoft Azure as its primary cloud provider for U.S. Bank applications. Powering the majority of its infrastructure and application portfolio with cloud computing will allow U.S. Bank to modernize how it works in an increasingly digital world – including the ability to rapidly access and analyze data, expediting time to market while more quickly scaling innovative products to customers and partners, and empowering its increasingly agile workforce.