Managing Communications Through A Crisis
Innoveo, the leader in no-code enterprise technology solutions, launched its COVID19 Crisis Response Portal to help insurance companies, agencies and MGA’s manage customer communications through the pandemic. Innoveo deployed this customer portal to provide a digital solution to an industry inundated with customer requests for COVID19 and policy information.
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This portal gives companies the ability to deliver critical resources for customers on demand and be responsive to customer needs. Insurer and agency customers can access critical safety updates and COVID19 information, request policy reviews, claims assistance and business continuity plan updates – improving response times and reducing backlogs now and through back-to-work phases. Those interested in deploying this portal on their company website can learn more at https://www.innoveo.com/covid19/.
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The Innoveo COVID19 Crisis Response Portal provides carrier and agency customers direct access to:
- critical information, personal safety, risk mitigation and real time updates
- government, Health agencies & Teladoc site links
- COVID19 risks and loss information tracking
- forms, claim, policy review, assistance, and premium relief requests
- business continuity plan updates
Amir Ghaffar, President and CEO, Innoveo, “With this pandemic, now is the time to think of those things that will make your organization unique and purpose-led. That is why Innoveo built this portal – to be responsive to the insurance industry and solve a critical problem. This industry is particularly impacted – across P&C, Life and Health – due to dramatic increases in customer concerns regarding timely claims processing, policy coverages, health, COVID19 and back-to-work concerns. With Innoveo’s no code platform, our business analyst team built something meaningful that can impact our customers’ customer within a week.”
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