New portal will give customers enhanced, easy-to-use options to securely pay bills electronically
The city of Clearwater has chosen InvoiceCloud, an EngageSmart solution for online bill payment services, to launch an enhanced online billing and payment system for Clearwater customers. The new online payment portal launched May 31.
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With InvoiceCloud, the city of Clearwater offers customers a more intuitive, convenient, and comprehensive way to pay and manage their utility bills online. The city’s more than 118,000 residents now have the option to pay their utility bills via Apple Pay, Google Pay, PayPal, Venmo, and Pay by Text. Customers will continue to have the option to pay bills via phone, check, or credit card—including American Express—on the InvoiceCloud platform.
After creating a secure online account via InvoiceCloud, Clearwater customers can store payment information and schedule payments in advance, view bills online, pay multiple bills at once with the shopping cart feature, and enroll in AutoPay.
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Customers enrolled in AutoPay on Clearwater’s previous payment system were required to confirm payment via email every month. InvoiceCloud removes this step from the process, creating a more seamless customer experience. If customers do not wish to create an account, they can still view their bills online and make one-time payments. The InvoiceCloud portal also offers the ability to opt into email and text notifications so that customers can customize their billing communications to receive reminders of upcoming due dates and other updates.
“With InvoiceCloud, we’re pleased to offer our utility customers an easier way to pay their utility bills and to manage their accounts,” said the city of Clearwater’s Director of Utility Customer Service Department, Cynthia Boyd. “We know that paying bills can be a frustrating part of the day, so we’re excited that customers now have numerous, secure payment options within a system that is easy to navigate.”
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