Research finds consumers using fintechs and digital banks are saving less
Leading applied analytics company FICO released new research on consumer deposit and banking habits. The new research from FICO found only 42% of Americans contribute to their savings through automatic transfer or direct deposit, down from 47% in 2021. In the face of current economic uncertainty, consumers are demanding more from their banks to help navigate challenging circumstances. Nearly half of consumers are interested in small dollar loans for expenses when their balance gets low, especially when money is tight.
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60% of consumers also expect a promotional offer when they open a new account and cash offers are a more popular promotion than special interest rates when choosing an offer, though both are of interest. Consumers are looking beyond their primary banks to other banks for promotional offers, as 46% of consumers have some or all their savings in a bank other than their primary, including 28% choosing an online bank. 30% of consumers opened a new account with a bank outside of their primary bank in the past year, a trend that continues to grow.
“We’re seeing fintechs and digital banks entice customers to open additional accounts using a variety of promotions and product features. While traditional banks might maintain a consumers primary account, they’re losing a meaningful portion of their deposits and mindshare,” said Glenn Grossman, principal consultant at FICO. “Now is the time for banks to consider what actions they can take to continue growing, including improved incentives to financial wellness support. It’s ultimately about finding new ways to meet their customers’ needs and better help them out directly on their financial journey.”
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One of the key areas that may help with customer financial wellness is addressing overdraft fees as 32% of consumers have incurred at least one overdraft fee over the past year. The survey found that 50% of those consumers would like banks to offer small dollar loans as a solution. Additionally, 37% of consumers would be interested in a subscription fee that allows them to choose a dollar amount to overdraft and a set amount of days to repay it.
An additional key area to improve retention and improve financial resiliency is the support offered by banks to assist customers to reach their personal savings goals. While only 37% of consumers are currently saving with a specific goal in mind, of these savers, 49% are interested in the ability to track a goal and its progress directly through their bank. In addition, 51% would also be interested in a reward when achieving their goal, and 32% prefer messages of encouragement and advice to reach that goal.
“Banks have a great opportunity to maintain their primary financial services provider status by better partnering with their customers to help them reach their financial goals. Banks also need to provide them with additional solutions for when they fall behind, which can help slow down the migration to online banks and fintechs,” added Grossman.
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