New capabilities unify automation, agentic AI, and analytics to accelerate cash flow, reduce risk, and elevate customer experience
Billtrust, a B2B accounts receivable workflow and payment software market leader, announced new innovations in its Collections solution, delivering a new standard for AR teams by unifying advanced automation, AI-driven insights, and seamless agentic AI workflows. These innovations empower finance teams to streamline collections, resolve disputes faster, and make smarter credit decisions—all from a single, intelligent platform.
The release introduces powerful new AI capabilities, including Agentic Email, Cases (Dispute Management), Credit Review, and Collections Analytics. Together, these features eliminate manual inefficiencies, improve compliance, and drive superior financial outcomes.
“We’re delivering the future of collections—intelligent, automated, and customer-centric,” said Sunil Rajasekar, Billtrust CEO. “With these new innovations, we continue to help organizations modernize their operations, reduce risk, and unlock new levels of performance and customer satisfaction.”
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Agentic Email: AI-Powered Inbox Automation for Collections
Agentic Email revolutionizes how collections teams manage email volume and complex workflows by leveraging AI for advanced task recognition and intelligent response generation. Purpose-built for accounts receivable, AI agents instantly recognize key tasks and bring all relevant data and documents to inform their response. Collectors can resolve emails 10x faster by slashing manual effort and eliminating the need to dig through lengthy email threads, ensuring customers receive timely communication and swift resolution.
Cases: End-to-End Dispute Management, Fully Integrated
Cases transforms dispute resolution from a fragmented, manual process into a streamlined, transparent workflow. Disputes raised through eInvoice Connect, its billing and payments portal, flow directly into the Collections platform, where they are automatically tracked, paused from dunning workflows, and managed in a centralized portal. This ensures full visibility, reduces errors, and accelerates resolution times, helping teams protect customer relationships while improving cash flow and compliance.
Credit Review: Intelligent, Ongoing Credit Risk Management
Credit Review brings credit and collections together in one intelligent workflow. Unlike traditional systems that only assess new credit applications, Billtrust enables ongoing credit monitoring and management. Teams can adjust limits, block or unblock customers, and launch new applications—all from a centralized dashboard. AI-powered triggers and scheduled reviews ensure timely interventions, reducing bad debt and supporting strategic growth.
Collections Analytics: Real-Time Insights to Optimize Performance
Collections Analytics empowers finance teams with real-time visibility into collections performance. With industry-standard KPIs like the Collections Effectiveness Index (CEI) and automated anomaly detection via Billtrust Autopilot, teams can proactively identify bottlenecks, benchmark performance, and mitigate risk. Custom dashboards and detailed reporting enable data-driven decision-making, helping organizations continuously improve collections strategies and outcomes.
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