Unveiled today at HFMA Annual Conference, State Echo delivers 400% productivity gains and near-perfect accuracy in revenue cycle performance.
State unveiled State Echo, its completely reimagined insurance follow-up service offering, at the Healthcare Financial Management Association (HFMA) Annual Conference in Denver. Built on next-generation agentic AI and powered by Aristera, State Echo is designed to dramatically accelerate insurance follow-up and denials management—while maintaining human oversight to ensure accuracy and compliance.
Unlike generative AI, which creates content or images based on prompts, agentic AI is goal-driven and optimized for managing complex, multi-step processes autonomously. This technology allows State Echo to handle high-volume insurance processes with unprecedented speed and precision.
“Insurance follow-up and denials management has long been a labor-intensive, cumbersome process—ripe for disruption,” said Tim Haag, State’s President and CEO. “With State Echo, we are introducing technology that resolves denied claims faster and more accurately, ensuring providers receive the full amount owned. In addition to the Echo service offering, this technology will also be made available for healthcare providers internal use.”
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Key Benefits of State Echo:
• 400% Increase in Productivity
During pilot programs, State’s representatives achieved a 4x productivity boost by combining their expertise with the power of State Echo. When a representative corrects a denied claim, the system instantly identifies all “claims like me,” enabling bulk review and correction of similar claims.
• Unmatched Accuracy
State Echo continuously learns from every interaction and outcome. Through a feedback loop with State’s representatives, the platform provides suggested resolution steps and evolves in real time—achieving up to 99.9% accuracy.
• Automated Underpayment Detection
As part of State’s standard denial review process, State Echo automatically compares each denial against payor contracts to identify underpayments. During onboarding, State uploads all client payor contracts into the system, ensuring every claim is analyzed for full payment compliance.
• Proactive Revenue Cycle Improvement
Beyond resolving individual claims, State Echo’s closed-loop reporting identifies trends and opportunities to improve front-end processes. This helps eliminate future claim errors and ensures optimal first-pass payment rates.
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