Partnership will Propel Berkshire Bank to the Forefront of Digital Banking Experience
Berkshire Hills Bancorp, Inc., the parent company of Berkshire Bank, a socially responsible community-dedicated bank with branch locations in New England and New York, announced that it has expanded its partnership with the leading financial technology firm Narmi, completing a major milestone in its digital plan as part of Berkshire’s Exciting Strategic Transformation (BEST). This new collaboration will propel Berkshire Bank to the forefront with an industry-leading digital banking experience for consumers and small businesses. The best-in-class solution will make banking with Berkshire Bank easier and faster, with a new mobile app and online banking site, which Berkshire expects to launch early next year.
“Our deepened engagement with Narmi, a like-minded strategic partner, to provide digital solutions to our consumer and small business clients will accelerate our journey towards becoming a high-performing, leading socially responsible community bank in New England and beyond,” stated Nitin Mhatre, Berkshire Bank CEO. “Enhancing our customers’ experience is a key tenet of BEST and we believe partnering with Best-in-Class FinTechs is one of the most cost-effective ways for a community bank to stay competitive while delivering the exceptional digital experience our customers want.”
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Berkshire’s new industry leading consumer and small business mobile app and online banking sites, powered by Narmi, will allow Berkshire customers and bankers to see the totality of a banking relationship in a single dashboard across all digital platforms. Improvements will include cutting-edge functionalities like personalization, savings tools, self-service capabilities, and apps to support seamless money transfers and financial planning.  Ultimately the new digital solutions will be one of the most significant drivers in helping Berkshire deliver on its DigiTouchSM strategy, which makes banking available when, where and how customers want it by delivering both the invaluable human touch connection through extraordinary personal service and the convenience of user-friendly digital technology through leading FinTech partnerships.
“Finalizing our expanded partnership with Narmi is the culmination of years of planning, countless hours of work by bankers throughout the company and is consistent with our technology roadmap,” stated Sean Gray, Chief Operating Officer of Berkshire. “Through this partnership, Berkshire Bank positions itself well to ensure its ability to keep pace with the speed of digital adoption while providing our customers with differentiated digital solutions.”
“As a forward-thinking, cloud-based FinTech, Narmi will serve as a springboard for innovation at Berkshire, as we chart a path forward towards becoming a tech-forward Community Bank,” added Sumant Pustake, Chief Transformation & Strategy Officer. “Our partnership with Narmi accelerates our BEST digitization roadmap, enhances the customer and banker experience and drives efficiencies throughout the organization.”
New York City-based Narmi builds enterprise solutions across consumer digital banking, business banking and digital account opening. Specializing in transforming financial institutions into leading digital organizations, Narmi was recently named in Bank Director’s 2021 Best of FinXTech Awards as best solution for customer experience. By working with Narmi, Berkshire cements its digital first growth strategy.
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“Narmi is thrilled to partner with Berkshire – a top 150 bank – who understands that putting digital at the forefront of any growth strategy is the most important lever a financial institution has today. By adopting Narmi’s digital banking platform for businesses and consumers, we build on the success we’ve already seen with Berkshire’s digital account opening platform which is also provided by Narmi. Collectively, these digital experiences will ensure Berkshire can grow with tremendous scale for years to come, all while putting the customer first,” said Nikhil Lakhanpal, Co-Founder of Narmi.
Berkshire Bank previously worked with Narmi to upgrade its consumer online account opening experience reducing the time needed to open an account to just over two minutes. By expanding this partnership, new customers will now be able to seamlessly enter digital banking platforms within seconds after opening their account.
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