Zebra Technologies’ fourth annual International Branch Banking Employee Survey reveals opportunities to digitize and automate operations to improve customer and employee loyalty
Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, announced the results of its fourth annual International Branch Banking Employee Survey. The findings indicate 74% of survey respondents rely on legacy software to complete administrative and operational tasks in their bank branches, and only 48% of branches have fully integrated customer appointment solutions. Visitors at CBA Live this week will experience how Zebra’s full suite of banking solutions can increase staff efficiency to improve customer loyalty and employee retention.
“With the banking industry under increasing pressure, it is essential for bank managers to use intelligent software to digitize key processes including task management and employee scheduling”
Bank branch managers are wasting nearly 25% of their time each week on schedule management, and seven-in-10 surveyed managers are creating their own systems to track schedules instead of leveraging proven banking technology solutions that can increase efficiency and save time. In addition, the average bank employee is using four different systems on a regular basis to complete their tasks.
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“With the banking industry under increasing pressure, it is essential for bank managers to use intelligent software to digitize key processes including task management and employee scheduling,” said Suresh Menon, Senior Vice President and General Manager, Software and Solutions, Zebra Technologies. “Modernizing bank operations will help banks ensure the right people are at the right place guided to the right activities at the right time to reduce cost, improve the customer experience and retain talented employees.”
Additional survey findings reveal that 86% of bank branch employees want greater input into their schedules via a mobile device but only 36% have the tools required to view their schedules and request time off. Meanwhile, eighty-five percent of bank branch employees said their job satisfaction would increase if they could spend more time on customer and revenue-related tasks instead of administrative and operational tasks.
Zebra’s banking solutions such as workforce management software give employees control over complex aspects of their schedule including shift swaps and time-off requests as well as enable them to integrate customer appointments into branch forecasts to help boost customer loyalty.
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KEY TAKEAWAYS
- Zebra’s fourth annual International Branch Banking Employee Survey shows 74% of respondents are operating without a software solution to assist with both task and workforce management.
- Deploying the right technology can improve the accurate scheduling of branch staff, increase time to focus on the customer experience and increase job satisfaction.
- Zebra’s banking solutions empower teams to drive value by simplifying communications, enhancing execution and aligning branch staffing with demand via AI-powered forecasting.
SURVEY BACKGROUND AND METHODOLOGY
The fourth annual International Branch Banking Employee Survey was conducted in February 2023 by third-party research firm Momentive. It includes feedback from over 1,230 bank branch employees across 10 countries including the U.S., UK, Canada, Mexico, France, Germany, Spain, Poland, Italy and the Netherlands.
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