Capco, the global technology and management consultancy, is expanding its community banking practice to enhance support for US community banks and credit unions. This expansion will assist institutions as they adapt to changing customer expectations and compete with the technology-driven innovations offered by larger banks.
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“Community banks have traditionally struggled to keep pace with the technological advances and digital offerings of their larger banking peers. We can partner with community banks to help them devise strategies to remain competitive, develop personalized products and services, and maintain enduring relationships with their customers.”
Drawing on over 20 years’ experience, Capco’s US Community Banking practice has been focused to date on supporting the risk and compliance programs of hundreds of community banks and credit unions. In recent years, the rise of fintechs and dynamic shifts in customer expectations, alongside ongoing regulatory change and evolving technologies, have come to present new challenges for community banking organizations.
The Community Banking practice now offers a more comprehensive suite of solutions that draws on Capco’s established track record in harnessing leading-edge technologies, ensuring community banking organizations are best positioned to offer distinct and compelling products and services and remain competitive in an ever-changing marketplace.
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These tailored offerings encompass:
- Risk, Regulatory and Compliance – A comprehensive suite of end-to-end solutions to identify regulatory and compliance requirements, establish efficient and effective programs, remediate deficiencies, and execute BAU activities.
- Core & Digital Transformation – Modern development techniques, including API first architecture, to help our clients abstract from legacy technology and processes to enable new and engaging solutions.
- Marketing – End-to-end marketing and creative services, via Capco Studio, to help community banks create tailored customer experiences that drive acquisition and engagement.
- Payments – Comprehensive advisory expertise across all payment types, including instant payments, payment delivery lifecycle, customer journey mapping, payment architecture and modernization.
- Data & Analytics – Guidance to help our clients unlock the true value of data across all aspects of enterprise data functions irrespective of current data capabilities or maturity.
- Cybersecurity – Support to enhance business growth via digital transformation and expertise to help clients address the cyber regulatory landscape to protect their business operations and build cyber resilience.
Lance Levy, CEO, Capco said: “The community banking sector plays a vital role in serving local consumers, businesses, and communities in addition to being a key pillar of the wider US financial system. We remain committed to delivering the innovative, flexible and robust solutions that will allow community banking institutions to set the pace when it comes to achieving operational excellence, elevating their customers’ experiences, and meeting all their regulatory obligations.”
John Soffronoff, Partner, Community Banking Practice Lead at Capco, said: “Community banks have traditionally struggled to keep pace with the technological advances and digital offerings of their larger banking peers. We can partner with community banks to help them devise strategies to remain competitive, develop personalized products and services, and maintain enduring relationships with their customers.”
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent.
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