8×8 Expands Secure Pay Globally to Automate Compliant Payments Across Digital Channels

For many organizations, collecting payments is one of the most time-consuming and frustrating parts of customer service. Agents spend hours chasing overdue balances, customers get stuck in queues, and inconsistent processes slow down revenue recovery.

To alleviate these pain points, 8×8, Inc., a leading global business communications platform provider, expanded the global availability of 8×8 Secure Pay, a unified payments solution that helps organizations accelerate collections, reduce manual workload, and deliver a more convenient customer experience across digital channels, all while meeting key regulatory compliance requirements.

Part of the 8×8 Platform for CX, 8×8 Secure Pay can be combined with 8×8 Proactive Outreach and 8×8 Intelligent Customer Assistant, to deliver automated outreach, conversational AI, and secure one-click payment options so customers can get questions answered and complete payments quickly, while organizations reduce the cost and effort of human-driven collection workflows and automated initiatives.

Helping customers pay on their terms

When customers can pay the way they prefer, payment completion rates rise. 8×8 Secure Pay empowers organizations to:

• Reach customers where they are – via SMS, email, chatbot, or IVR – reducing late or missed payments.
• Enable fast, secure, one-click payment options using secure payment links, digital wallets, card payments, or IVR-based payment flows, without requiring an agent for every step.
• Seamlessly transfer to a live agent when needed, maintaining context to avoid frustration and repeat explanations.

This automated, flexible approach reduces long call queues and helps customers complete payments in the flow of the channel they already use.

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Automation that accelerates revenue

The automation engine behind 8×8 Proactive Outreach can send secure payment reminders across multiple channels. This modernizes payment collection by enabling:

• Faster transactions with instant, secure payment flows
• Reduced agent workload, freeing teams to focus on complex or high-value interactions
• Stronger security, including PCI DSS–compliant processes that remove sensitive data from agent handling

“Organizations shouldn’t have to choose between efficiency and customer experience,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “By combining proactive outreach, conversational AI, and secure, automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”

Now available worldwide

8×8 Secure Pay is now available globally, supporting industries including retail, utilities, transportation, manufacturing, and financial services.

Organizations adopting 8×8 Secure Pay can benefit from:

• Lower operational costs by reducing repetitive payment-chasing tasks
• Faster time-to-value with packaged deployment and intuitive workflows
• Higher payment completion rates with more flexible digital payment options
• Enterprise-grade security for every transaction