Endava Sees Companies Evolving their Digital Payment Strategies to Address Open Banking, Buy Now Pay Later, and New Consumer Payment Technologies
Endava, a leading next-generation technology services provider, released at Money 20/20 USA their 2021 U.S. Spotlight Report: Three Key Trends in Payments. The report provides a detailed perspective on major trends in the U.S. digital payments industry today and how these trends will impact the payment ecosystem over the coming years.
“We expect that these three trends will accelerate future business investment and interest in the payments ecosystem, as payments continue to evolve from being considered ‘just’ a critical business to also being viewed as an extraordinary source of data and insight into the behavior and needs of customers”
Based on extensive discussions with digital payment experts, customers, and partners, Endava’s 2021 U.S. Spotlight Report identifies three trends that are driving U.S. companies to re-examine, update, and improve their digital payment strategies:
- The Maturation of Open Banking: Banks and other financial institutions are increasingly using open banking APIs and real-time payment rail platforms. This is expected to lead to the emergence of new trusted open banking networks, an increase in the number of third-party open banking technology providers, greater integration of banking data and functions into business accounting and Enterprise Resource Planning (ERP) systems, and the growth of “super apps” from today’s powerhouse financial market players.
- The Explosive Growth of “Buy Now, Pay Later” (BNPL): Demographic changes have increased consumer demand for short period fixed-term credit and new BNPL providers like Klarna, Affirm, Afterpay, and Openpay have arisen to meet this demand. We expect a period of fierce competition, acquisitions and partnerships in the BNPL space as fintech start-ups, large retailers, and incumbent credit providers jockey to find the BNPL sweet spot that puts them at the front of consumers’ digital wallets.
- The Evolution of Payments Acceptance: As consumers increasingly use connected devices and apps to pay for goods and services, biometrics will replace authentication PINs and passwords, more payment credentials will be embedded in connected devices and apps, and businesses will use more smartphones and tablets to accept payments in the physical world.
“We expect that these three trends will accelerate future business investment and interest in the payments ecosystem, as payments continue to evolve from being considered ‘just’ a critical business to also being viewed as an extraordinary source of data and insight into the behavior and needs of customers,” said Scott Harkey, EVP Financial Services and Payments, at Endava. “As we have seen at Money2020, there has been notable interest in the joining together of Endava and Levvel as two strong and complementary leaders in the payments market, highlighting the real opportunity for Endava’s expansion not only in the US market but from a global perspective as well. At Endava, we envision a future in which almost all payments are experienced through sophisticated digital channels and data-driven decision-making provides businesses and consumers alike with frictionless transactions, new sources of credit, and smart financial ecosystems through connected systems able to generate valuable insights and reveal new opportunities.”
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Accelerating Clients’ Digital Payment Businesses
Since Endava was founded more than 20 years ago, the company has helped build and enhance banking and payment platforms for its clients. Leveraging advanced technologies, Endava’s agile, multi-disciplinary global team has collaborated with clients to align their payment platforms with their current business challenges and opportunities, enabling these clients to offer their customers mobile banking, real-time account transfers, touch-free payments, and affordable cross-border payments.
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