InvoiceCloud, a leading solution for digital bill payment services, announced a new leadership team and a strong first half of 2024 with customer wins and engagement as the company enters its next stage of growth. Formerly part of the EngageSmart brand, a provider of vertically tailored customer engagement software and integrated payments solutions that was acquired by Vista Equity Partners in January of this year, InvoiceCloud is now operating as an independent company focused on maximizing its growth opportunity.
“I am proud of the team at InvoiceCloud for focusing on what matters most––the success of our customers”
The company appointed Kevin O’Brien to Chief Executive Officer. O’Brien joined EngageSmart as President of InvoiceCloud and enterprise solutions in 2022. Prior to that, he was Divisional General Manager of PTC’s PLM business and, before that, led a series of growth initiatives at PTC and Oracle, respectively.
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InvoiceCloud also welcomed Chief Financial Officer Chris Sands, who joins the company with 20 years of diverse finance experience. Most recently, Sands served as CFO of digital health company IntelyCare and, prior to that, as CFO of MineralTree, a software and payments business. Jessi Marcoff also joined as Chief People Officer. Marcoff recently served as Chief People Officer for BentoBox and led the people function through an acquisition with Fiserv.
InvoiceCloud provides best-in-class digital payment solutions to some of the nation’s largest utility companies, municipal tax collectors, and insurance carriers including San Jose Water Company, the City of Clearwater, FL, EmPRO Insurance Company, Georgia Farm Bureau Mutual Insurance Company, and the City of Escondido, CA. Key to the company’s success is its easy-to-use digital payment and engagement platform with solutions that improve the customer experience and provide automatic enhancements to help augment security and keep the technology up to date without the need for time-consuming upgrades. These solutions include mobile and text capabilities that help drive on-time payments and better customer satisfaction, self-service account management, and a sophisticated communications engine that can be customized for use case and industry.
InvoiceCloud boasts a 97% customer retention rate, a further testament to the company’s product leadership and customer-centric ethos. Most recently, InvoiceCloud has been instrumental in helping customers better understand the behaviors of their digitally reluctant bill payers and convert these populations (specifically those 55+, the unbanked, check writers, and non-English speakers) to adopt digital, self-service payments. According to recent research, these customer populations share the same top three challenges to using digital payment options: security, paying on time, and access to technology or traditional banking.
“I am proud of the team at InvoiceCloud for focusing on what matters most––the success of our customers,” said InvoiceCloud CEO Kevin O’Brien. “With the strength of our existing team and quality of the new leaders we have welcomed, InvoiceCloud is well-positioned to set new industry standards in innovative solutions and excellence in customer service.”
Highlights of InvoiceCloud’s momentum over the last two quarters include:
- Notable growth among the InvoiceCloud partnership ecosystem, with seven new integrations and momentum with key partners including Guidewire and SAP.
- More than 1,000 product enhancements designed to improve the biller and payer experience, including new POSPay terminals, improved Online Bank Direct functionality, updated omnichannel self-service options to empower customers, enhanced Voluntary Product Accessibility Template (VPAT) to uphold accessibility standards, and expanded processor partnerships.
- Recognized by leading organizations for eight awards including Exceptional Customer Service recognized in the 2024 American Business Awards®, the 2024 Stevie® Awards for Sales & Customer Service, and Energage’s 2024 Top Workplaces in Technology list.
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,250 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, autopay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads.
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