InvoiceCloud’s Growing Tax Business has Helped Municipal Tax Collectors Around the Country Grow Revenue and Improve Customer Satisfaction
James City County has seen a 1,060% increase in electronic payments after choosing InvoiceCloud, an EngageSmart solution for online bill payment services. James City County and InvoiceCloud first started working together in April 2019, and e-adoption continues to grow.
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James City County switched its payments platform to InvoiceCloud in order to offer customers the latest options in digital payments and increase business efficiencies. In addition to increased electronic payments with InvoiceCloud, James City County has also seen a 554% increase in paperless enrollment from 2019-2022, as well as a significant decrease in mailed and in-person payments, reducing operational expenses for the County.
“The InvoiceCloud platform helped us cut mailed and in person payments in half, enabling us to shift resources to other areas of need,” said James City County Treasurer Jennifer Tomes. “In fact, it decreased mailed-in payments so much that we never fell behind on processing these payments in a single day in the past cycle—a first in my 20+ years of processing payments.”
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To learn more about why James City County chose InvoiceCloud, download the case study here.
James City County’s success comes in a wave of momentum as InvoiceCloud continues to sign new relationships with municipal tax departments nationwide.
Given the increase in customer demand for online bill payment and account management services, municipal organizations are increasingly seeking more robust fintech options that are simple for IT teams to deploy and that are secure and convenient for billers to use.
In June, InvoiceCloud will be demonstrating its full offering of electronic bill payment and presentment (EBPP) options at the following conferences for tax professionals.
- June 5-8, 2022: GFOA Annual Conference in Austin, TX
- June 6-10, 2022: CACTTC Annual Conference in San Diego, CA
- June 8-10, 2022: MCTA Annual Conference in Falmouth, MA
- June 12-15, 2022: TACA TX Annual Conference in Amarillo, TX
- June 12-15, 2022: TAV Annual Conference in Virginia Beach, VA
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