Kansas City utility provider has selected CityBase to launch self-service payment kiosks for utility payment processing
CityBase, a leading provider of government and utility payment technology, announced a new engagement with KC Water to make utility payments safer, easier, and more accessible for all customers with the installation of three self-service payment kiosks. CityBase is a business unit of GTY Technology Holdings Inc. (Nasdaq: GTYH), a leading provider of SaaS/Cloud solutions for the public sector.
“By having our own KC Water kiosks, we can guarantee payments post instantly, so customers don’t have to worry about their payment being processed on time. We chose CityBase because their technology is fast and easy to use, and they share our commitment to providing exceptional service to our customers.”
KC Water serves 170,000 residential and business utility customers in Kansas City, MO. The new kiosks will be located at the two locations where KC Water takes in-person payments, and will enable customers to make payments using cash, check, or card safely and securely. One indoor kiosk will be located in the payment center at the Treasurer’s Office in City Hall, 414 East 12th Street. One indoor and one 24/7-accessible outdoor kiosk will be located at the KC Water customer service and payment center at 4800 East 63rd Street.
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At each kiosk pay station, customers will have options to review their balance using an account number, make a full or partial payment, and receive a printed, texted, or emailed receipt immediately. Customers paying by cash or check will not incur any fees. According to CityBase kiosk usage data, the average kiosk transaction takes under a minute to complete, which helps eliminate lines and reduce foot traffic in payment centers for simple bill pay.
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“We are committed to accessibility and quality service for all our customers. We wanted to provide a new payment option that would make it more convenient for customers to pay in person without facing unnecessary fees and delays from a third party, external outlet,” said John Clarkson, Customer Service Officer at KC Water. “By having our own KC Water kiosks, we can guarantee payments post instantly, so customers don’t have to worry about their payment being processed on time. We chose CityBase because their technology is fast and easy to use, and they share our commitment to providing exceptional service to our customers.”
“KC Water is doubling down on customer service by ensuring their walk-in customers won’t face extra fees or other obstacles to paying their bills,” said Mike Duffy, CEO and founder of CityBase. “This is particularly important for cash customers, who are often the most vulnerable during crises like the pandemic. We look forward to working with KC Water to enable a safe and convenient payment experience for all of their customers.”
