San Jose Water customers can now pay their water bills online and on mobile phones via digital wallet, PayPal, Venmo, and text
San Jose Water, a wholly-owned subsidiary of SJW Group, announces new self-service payment options for customers to pay their bills, including via PayPal, Venmo, Apple Pay, and more. The service is made possible with online bill payment service, InvoiceCloud. The new payment portal went live on September 18. Customers seeking more information on how to use the new service or simply want to sign up can head to sjwater.com.
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“We are very happy to be offering this new service that will enhance the customer experience.”
SJW partnered with InvoiceCloud to provide a more user-friendly and streamlined billing experience with diverse payment options. The new system from InvoiceCloud includes the ability to make payments via online, text, digital wallet, PayPal, Venmo or phone, so customers can choose to pay in whichever way is most convenient for them. InvoiceCloud also includes the ability to set up automatic payments (AutoPay), schedule payments on specific dates of the month, and opt for paperless billing – this last option being particularly important to SJW and its customers who are dedicated to reducing day-to-day paper waste.
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“Customers today are demanding more flexible and convenient bill payment options in the digital age,” says John Tang, VP of Customer Service and Regulatory at San Jose Water. “We are very happy to be offering this new service that will enhance the customer experience.”
For customers who are already enrolled in SJW’s AutoPay, their account will continue to be paid without any further action.
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