The City of Escondido has seen 62% overall self-service electronic payment adoption since implementing InvoiceCloud, an EngageSmart solution for online bill payment services, in 2018
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To keep up with the latest options in digital payments and offer utility customers an intuitive, frictionless bill payment experience, Escondido implemented the InvoiceCloud payment solution, which allows customers to pay utility bills via digital wallet, text, phone, or PayPal, in addition to traditional bill payment routes. InvoiceCloud also offers the option to set up automatic payments, schedule event-based payment reminders, and manage bills online.
“Since we transitioned to InvoiceCloud, billing and payments have been much easier for both our customers and our staff,” said Christina Holmes, Director of Finance for the City of Escondido. “Giving our customers the choice, convenience, and simplicity that comes with making payments online has really helped us to improve the overall relationship we have with our customers. The InvoiceCloud payment portal has also saved the team a lot of manual labor and time, which makes it a win for everyone.”
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After seamlessly integrating with the city’s Oracle CC&B system in 2018, the Escondido staff immediately began to see impactful results. In the first nine months, the City of Escondido saw a 69% decrease in payment-related customer service calls, giving staff back valuable time to focus on other high-priority projects for the city. The utility department also saw an 83% increase in paperless billing enrollment in those first nine months with InvoiceCloud, causing a reduction in print and mail expenses that continues to contribute to $23,000 in annual savings for the city.
InvoiceCloud has a rich history of delivering smooth, seamless implementations for Oracle utilities customers like the City of Escondido. For more on the City of Escondido’s experience with InvoiceCloud, check out their story here. To learn how InvoiceCloud could do the same for your organization, meet the team in person next at OUUG from June 28 to June 30, 2022 at the Grand Hyatt Nashville in Nashville, Tenn.
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