Secure, HIPAA-compliant solution lets practices request payments from patients via SMS texting, with a fully mobile patient-facing app
Updox, an EverCommerce solution and complete healthcare communication platform for in-person and virtual care, announced the release of Updox Payments, powered by PaySimple, EverCommerce’s payments management solution for service-based businesses. Updox Payments provides a simple, quick way to request and collect patient payments from any location or device.
Through Updox Payments, practices interact with patients by engaging them where they are—on their mobile devices. The practice can send patients messages via SMS text with a link to make requested payments, such as co-pays or account balances, through their mobile devices to create a contactless encounter. The online payment is completed in a secure HIPAA- and PCI-compliant environment. Updox Payments also offers an easy-to-use dashboard so practices can track payments, manage requests and see status immediately.
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As healthcare consumerism grows, online and mobile payment options are conveniences that patients get from other businesses and are now expecting from healthcare providers as well. A Trends in Healthcare Payments survey determined that 68 percent of patients wanted to pay their clinician offices using electronic tools but only 20 percent reported actually being able to make online payments.
“The benefit of the Updox Payment solution is that it requires no apps that must be downloaded. Patients can pay directly from their phones in a way that improves the practice’s cash flow while also providing a convenient patient experience,” says Zach Zettler, president, Updox. “Practices save time on paper costs and the administrative burden that comes with managing statements and receipts.”
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Liz Rosenbaum, office manager of Optimal Health Family Practice, in Provo, Utah, says the solution is working well for the practice. “Updox Payments is very handy and has been well received by our patients,” she says. “There’s no more calling patients and asking for them to call back to get their payment information. I can just send the link and it’s done. It saves us a great deal of administrative time.”
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