ebankIT and the Horizn Platform are partnering to support digital transformation by helping financial institutions successfully launch a new ebankIT platform for both employees and customers, delivering an enhanced consumer experience for retail, small and mid-size businesses (SMBs), and corporate banking.
As part of the ebankIT offering, the Horizn Platform will integrate with ebankIT’s omnichannel digital banking platform to enable a smooth experience for both financial institutions’ staff and end users in North America.
With 2022’s growing demand for advanced digital banking solutions, the companies will build upon ebankIT’s innovative omnichannel digital banking platform that delivers online and mobile banking experiences to credit unions, banks and other financial institutions. Making the Horizn Platform available, and with the launch of live deployments, both companies expect to gain an enhanced sales approach.
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By presenting a 360-degree operational view and a connected and secure experience, the ebankIT digital banking platform speeds up financial institutions’ digital transformation, lowering costs, and creating new ways to provide services and engagement with the customer base.
Created specifically for financial institutions that want to increase digital adoption, the Horizn Platform’s Software suite of cloud-based solutions provides a way for financial institutions to truly maximize and accelerate the impact of their digital banking deployments with ebankIT by increasing digital knowledge and digital adoption with both their customers and employees.
This partnership will contribute to an even more customer-centric product offering, helping financial institutions achieve a higher level of digital engagement by optimizing their clients’ experience across all channels.
In the digital world, customers want to spend their limited time on online journeys they find valuable, and when they feel cherished, they engage, spend and become advocates. The expectation for always-on, always-available engagement has never been higher. As a financial institution, it is important to personalize engagements and build deeper connections, knowing that different activities require different levels of support.
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This exciting partnership truly delivers a seamless Bank experience. Horizn’s Digital Demos can be automatically generated as part of the launch plan and updates to digital experiences are made through this integrated partnership. This means frontline branch staff and contact center teams can all be digitally aware, fluent and confident on the new platform. Equally important is the digital strategy around a successful launch – when a customer does a google search, visits a website, looks in FAQ pages, etc., the Horizn Platform ensures each customer can quickly find an answer to their digital needs.
Together, ebankIT and the Horizn Platform are committed to delivering the best digital offer for the banking industry, working to surpass customers’ ever evolving expectations.
Janice Diner, Horizn CEO, highlights that, “Conversion to a new platform represents multiple challenges. Firstly, converting existing digital customers seamlessly to the new platform. Second is introducing existing customers to new features or functionality to the platform. Third is converting new customers to digital banking. With the Horizn platform, ebankIT financial institutions’ customers and employees can easily achieve all three.”
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