Savana’s process orchestration technology now a foundational component of FHN’s VirtualBank
Savana, Inc. announced today that First Horizon‘s VirtualBank deployed its technology solution as a key part of a new end-to-end technology stack. The new platform enables innovative products and frictionless delivery for VirtualBank’s clients.
Savana provides a seamless process orchestration solution between VirtualBank’s new Finxact core, Apiture’s mobile banking app, and other elements of the Bank’s modernized technology stack. In addition to automating VirtualBank’s processes, the Savana platform provides the customer servicing solution in the call-center utilizing AWS Connect and provides customer communications, account statements and other correspondence. This supports VirtualBank’s cloud-first, API-enabled priority for core technology components.
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“We chose to deliver a completely new technology solution for our clients and developed a strong partnership with Savana to build solutions that differentiate our offerings into the future,” said Anthony Restel, First Horizon’s chief operating officer. Restel added, “The conversion from our legacy platform was complex but went well because of the deep experience and commitment that our partners brought to help us through the transformation process.”
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“We are excited to be a part of this groundbreaking solution,” said Michael Sanchez, Savana’s Chairman and CEO. “Most banks who are offering digital banking today only provide a new mobile app in front of legacy processes and antiquated core systems. This limits their ability to provide seamless digital delivery of customer centric services coupled with innovative products. Savana provides the digital processes that connect the bank’s products to its customers. Putting all the pieces together with new technology differentiates what VirtualBank can deliver”.
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