Trustco advances its customer digital experience by introducing a new online platform and mobile application
Trustco Bank has rolled out a new online banking platform as well as a new Trustco Bank App available for both Apple and Android phones and tablets. All banking customers have officially shifted to Trustco’s new online banking platform and a new mobile app with updated features.
Updates to the platforms include:
- More than 30 new real-time account alerts
- Personal Financial Manager to help establish spending and saving goals
- Ability to search for specific transactions and export to a spreadsheet
- Ability to send secure messages directly to a Trustco representative
- “Fast Balances” available via the mobile application
- Branch/ATM locator
- New and enhanced billpay solution
- New security features
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“We continue to welcome customer feedback about our online banking and mobile app enhancements that were made as a direct result of comments from customers about how to best serve them,” said Robert J. McCormick, Chairman, President and CEO of Trustco Bank. “In today’s day and age, having remote access to your banking information through robust applications is more important than ever before, and we’re rising up to meet that need for our customers.”
Trustco continues to make significant investments in technology as earlier in the year it introduced ClickSwitch, an automated tool that allows customers to change direct deposits, and plans on several more upgrades in new systems before the end of the year.
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